FCC Consumer Complaints – 2 January 2015
Introduction
The Federal Communications Commission recorded 637 consumer complaints on 2 January 2015 relating to telecommunications services, complaint volume increased from 253 complaints the previous day. Reports were received from 48 states and territories, with California recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 637
- States & territories reporting
- 48
- Most common issue
- Telemarketing (including do not call and spoofing) (211)
- Most reported state/territory
- California (67)
Where the complaints came from
Across 476 cities in 48 states and territories, a total of 637 complaints were recorded on 2 January 2015. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 67 | 10.5% |
| Texas | 49 | 7.7% |
| Pennsylvania | 45 | 7.1% |
| Virginia | 44 | 6.9% |
| Florida | 41 | 6.4% |
| New York | 36 | 5.7% |
| Illinois | 24 | 3.8% |
| Ohio | 23 | 3.6% |
| North Carolina | 21 | 3.3% |
| Washington | 21 | 3.3% |
| Other states and territories | 266 | 41.8% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 438 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 438 | 68.8% |
| TV | 101 | 15.9% |
| Internet | 88 | 13.8% |
| Radio | 5 | 0.8% |
| Accessibility | 4 | 0.6% |
| Emergency | 1 | 0.2% |
Phone complaints
438 complaints were recorded in this category, representing 68.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 211 | 48.2% |
| Robocalls | 100 | 22.8% |
| Billing | 54 | 12.3% |
| Equipment | 21 | 4.8% |
| Cramming (unauthorized charges on your phone bill) | 14 | 3.2% |
| Availability (including rural call completion) | 10 | 2.3% |
| Number Portability (keeping your number if you change providers) | 9 | 2.1% |
| Junk Faxes | 8 | 1.8% |
| Privacy | 7 | 1.6% |
| Interference (including signal jammers) | 4 | 0.9% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
101 complaints were recorded in this category, representing 15.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 27.7% |
| Availability | 20 | 19.8% |
| Indecency | 17 | 16.8% |
| Loud Commercials | 15 | 14.9% |
| Interference | 10 | 9.9% |
| Equipment | 9 | 8.9% |
| Privacy | 2 | 2.0% |
A broad mix of issues was reported in this category, with Billing, Availability and Indecency among the most common.
Internet complaints
88 complaints were recorded in this category, representing 13.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 29.5% |
| Privacy | 21 | 23.9% |
| Speed | 17 | 19.3% |
| Availability | 9 | 10.2% |
| Equipment | 8 | 9.1% |
| Interference | 7 | 8.0% |
A broad mix of issues was reported in this category, with Billing, Privacy and Speed among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.