FCC Consumer Complaints – 3 January 2015
Introduction
A total of 482 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 3 January 2015, this represented a decline from the 637 complaints recorded the day before. The complaints came from 42 states and territories, with California recording the largest share of reports at 69 complaints. Complaints were most commonly associated with Telemarketing (including do not call and spoofing), accounting for 164 complaints.
Key statistics
- Total complaints
- 482
- States & territories reporting
- 42
- Most common issue
- Telemarketing (including do not call and spoofing) (164)
- Most reported state/territory
- California (69)
Where the complaints came from
A total of 482 complaints were recorded on 3 January 2015, with reports originating from 380 cities in 42 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 69 | 14.3% |
| Texas | 33 | 6.8% |
| Florida | 30 | 6.2% |
| Pennsylvania | 26 | 5.4% |
| Illinois | 24 | 5.0% |
| Georgia | 20 | 4.1% |
| Arizona | 19 | 3.9% |
| New York | 19 | 3.9% |
| Colorado | 17 | 3.5% |
| Michigan | 17 | 3.5% |
| Other states and territories | 208 | 43.2% |
Location highlight
California had the widest distribution of complaints, with reports originating from 52 different cities.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 312 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 312 | 64.7% |
| Internet | 84 | 17.4% |
| TV | 70 | 14.5% |
| Radio | 12 | 2.5% |
| Emergency | 2 | 0.4% |
| Accessibility | 1 | 0.2% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
312 complaints were recorded in this category, representing 64.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 164 | 52.6% |
| Robocalls | 58 | 18.6% |
| Billing | 34 | 10.9% |
| Availability (including rural call completion) | 12 | 3.8% |
| Privacy | 12 | 3.8% |
| Number Portability (keeping your number if you change providers) | 11 | 3.5% |
| Equipment | 10 | 3.2% |
| Cramming (unauthorized charges on your phone bill) | 7 | 2.2% |
| Interference (including signal jammers) | 2 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
84 complaints were recorded in this category, representing 17.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 25.0% |
| Availability | 20 | 23.8% |
| Speed | 16 | 19.0% |
| Privacy | 14 | 16.7% |
| Interference | 7 | 8.3% |
| Equipment | 6 | 7.1% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
TV complaints
70 complaints were recorded in this category, representing 14.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 35.7% |
| Availability | 19 | 27.1% |
| Equipment | 11 | 15.7% |
| Loud Commercials | 7 | 10.0% |
| Indecency | 6 | 8.6% |
| Interference | 1 | 1.4% |
| Privacy | 1 | 1.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.