FCC Consumer Complaints – 4 January 2015
Introduction
A total of 318 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 4 January 2015, complaint volume fell from 482 complaints the previous day. The complaints came from 46 states and territories, with California recording the largest share of reports at 58 complaints. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 318
- States & territories reporting
- 46
- Most common issue
- Telemarketing (including do not call and spoofing) (77)
- Most reported state/territory
- California (58)
Where the complaints came from
On 4 January 2015, the 318 complaints recorded by the Federal Communications Commission were reported from 259 cities across 46 states and territories. Compared with most days, complaint activity was more concentrated, with California contributing the largest share of complaints. Complaints at the city level were distributed across multiple locations, with no single city accounting for a notable share.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 58 | 18.2% |
| Florida | 21 | 6.6% |
| Texas | 19 | 6.0% |
| New York | 15 | 4.7% |
| Pennsylvania | 15 | 4.7% |
| Colorado | 14 | 4.4% |
| New Jersey | 14 | 4.4% |
| Georgia | 9 | 2.8% |
| Maryland | 9 | 2.8% |
| Arizona | 8 | 2.5% |
| Other states and territories | 135 | 42.5% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 172 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 172 | 54.1% |
| TV | 79 | 24.8% |
| Internet | 54 | 17.0% |
| Radio | 11 | 3.5% |
| Accessibility | 1 | 0.3% |
| Emergency | 1 | 0.3% |
Phone complaints
172 complaints were recorded in this category, representing 54.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 77 | 44.8% |
| Robocalls | 31 | 18.0% |
| Billing | 30 | 17.4% |
| Availability (including rural call completion) | 10 | 5.8% |
| Equipment | 9 | 5.2% |
| Privacy | 8 | 4.7% |
| Cramming (unauthorized charges on your phone bill) | 4 | 2.3% |
| Interference (including signal jammers) | 2 | 1.2% |
| Number Portability (keeping your number if you change providers) | 1 | 0.6% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
TV complaints
79 complaints were recorded in this category, representing 24.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 25 | 31.6% |
| Loud Commercials | 22 | 27.8% |
| Billing | 13 | 16.5% |
| Indecency | 11 | 13.9% |
| Equipment | 7 | 8.9% |
| Interference | 1 | 1.3% |
A broad mix of issues was reported in this category, with Availability, Loud Commercials and Billing among the most common.
Internet complaints
54 complaints were recorded in this category, representing 17.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 13 | 24.1% |
| Privacy | 11 | 20.4% |
| Speed | 11 | 20.4% |
| Billing | 10 | 18.5% |
| Interference | 6 | 11.1% |
| Equipment | 2 | 3.7% |
A broad mix of issues was reported in this category, with Availability, Privacy and Speed among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.