FCC Consumer Complaints – 5 January 2015
Introduction
On Monday, 5 January 2015, 862 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 318 complaints recorded the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Telemarketing (including do not call and spoofing), with 335 complaints.
Key statistics
- Total complaints
- 862
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (335)
- Most reported state/territory
- California (102)
Where the complaints came from
Reports recorded on 5 January 2015 show 862 complaints originating from 631 cities across 52 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 102 | 11.8% |
| Texas | 69 | 8.0% |
| Florida | 65 | 7.5% |
| Pennsylvania | 48 | 5.6% |
| New York | 47 | 5.5% |
| Georgia | 39 | 4.5% |
| Ohio | 33 | 3.8% |
| North Carolina | 32 | 3.7% |
| Virginia | 32 | 3.7% |
| Maryland | 31 | 3.6% |
| Other states and territories | 362 | 42.0% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 623 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 623 | 72.3% |
| Internet | 127 | 14.7% |
| TV | 96 | 11.1% |
| Radio | 10 | 1.2% |
| Accessibility | 2 | 0.2% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
623 complaints were recorded in this category, representing 72.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 335 | 53.8% |
| Robocalls | 107 | 17.2% |
| Billing | 61 | 9.8% |
| Availability (including rural call completion) | 20 | 3.2% |
| Equipment | 20 | 3.2% |
| Privacy | 20 | 3.2% |
| Number Portability (keeping your number if you change providers) | 19 | 3.0% |
| Cramming (unauthorized charges on your phone bill) | 16 | 2.6% |
| Junk Faxes | 15 | 2.4% |
| Interference (including signal jammers) | 10 | 1.6% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
127 complaints were recorded in this category, representing 14.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 28.3% |
| Availability | 26 | 20.5% |
| Speed | 26 | 20.5% |
| Privacy | 18 | 14.2% |
| Interference | 14 | 11.0% |
| Equipment | 7 | 5.5% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
TV complaints
96 complaints were recorded in this category, representing 11.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 37 | 38.5% |
| Availability | 30 | 31.3% |
| Loud Commercials | 12 | 12.5% |
| Indecency | 9 | 9.4% |
| Equipment | 4 | 4.2% |
| Interference | 4 | 4.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.