FCC Consumer Complaints – 6 January 2015
Introduction
On 6 January 2015, 1078 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 862 complaints recorded the previous day. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 394 complaints.
Key statistics
- Total complaints
- 1078
- States & territories reporting
- 49
- Most common issue
- Telemarketing (including do not call and spoofing) (394)
- Most reported state/territory
- California (143)
Where the complaints came from
A total of 1078 complaints were recorded on 6 January 2015, with reports originating from 753 cities in 49 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 143 | 13.3% |
| Florida | 100 | 9.3% |
| Texas | 66 | 6.1% |
| Illinois | 49 | 4.5% |
| New York | 49 | 4.5% |
| Washington | 47 | 4.4% |
| Pennsylvania | 45 | 4.2% |
| New Jersey | 40 | 3.7% |
| Georgia | 38 | 3.5% |
| Ohio | 36 | 3.3% |
| Other states and territories | 463 | 42.9% |
Location highlight
Complaints in California were reported across 99 cities, the widest spread observed on this date.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 743 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 743 | 68.9% |
| Internet | 188 | 17.4% |
| TV | 121 | 11.2% |
| Radio | 17 | 1.6% |
| Accessibility | 6 | 0.6% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
743 complaints were recorded in this category, representing 68.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 394 | 53.0% |
| Robocalls | 146 | 19.7% |
| Billing | 77 | 10.4% |
| Equipment | 32 | 4.3% |
| Availability (including rural call completion) | 25 | 3.4% |
| Number Portability (keeping your number if you change providers) | 23 | 3.1% |
| Cramming (unauthorized charges on your phone bill) | 14 | 1.9% |
| Privacy | 14 | 1.9% |
| Junk Faxes | 11 | 1.5% |
| Interference (including signal jammers) | 4 | 0.5% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
188 complaints were recorded in this category, representing 17.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 56 | 29.8% |
| Speed | 47 | 25.0% |
| Availability | 40 | 21.3% |
| Privacy | 18 | 9.6% |
| Interference | 15 | 8.0% |
| Equipment | 12 | 6.4% |
The remaining complaints in this category were spread across several issues, including Billing, Speed and Availability.
TV complaints
121 complaints were recorded in this category, representing 11.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 53 | 43.8% |
| Availability | 27 | 22.3% |
| Equipment | 16 | 13.2% |
| Loud Commercials | 10 | 8.3% |
| Indecency | 7 | 5.8% |
| Interference | 6 | 5.0% |
| Privacy | 2 | 1.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.