FCC Consumer Complaints – 7 January 2015
Introduction
On 7 January 2015, 1008 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 1078 complaints recorded the day before. Reports were received from 50 states and territories, with California accounting for the largest number of submissions at 155 complaints. The largest number of complaints related to Telemarketing (including do not call and spoofing), with 418 complaints.
Key statistics
- Total complaints
- 1008
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (418)
- Most reported state/territory
- California (155)
Where the complaints came from
On 7 January 2015, the 1008 complaints recorded by the Federal Communications Commission were reported from 710 cities across 50 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 155 | 15.4% |
| Florida | 67 | 6.6% |
| Texas | 67 | 6.6% |
| New York | 64 | 6.3% |
| Washington | 41 | 4.1% |
| Illinois | 40 | 4.0% |
| Pennsylvania | 40 | 4.0% |
| Ohio | 33 | 3.3% |
| Colorado | 32 | 3.2% |
| New Jersey | 32 | 3.2% |
| Other states and territories | 437 | 43.4% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 752 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 752 | 74.6% |
| Internet | 128 | 12.7% |
| TV | 100 | 9.9% |
| Radio | 22 | 2.2% |
| Accessibility | 4 | 0.4% |
| Emergency | 2 | 0.2% |
Phone complaints
752 complaints were recorded in this category, representing 74.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 418 | 55.6% |
| Robocalls | 139 | 18.5% |
| Billing | 65 | 8.6% |
| Number Portability (keeping your number if you change providers) | 28 | 3.7% |
| Equipment | 22 | 2.9% |
| Junk Faxes | 20 | 2.7% |
| Cramming (unauthorized charges on your phone bill) | 18 | 2.4% |
| Availability (including rural call completion) | 17 | 2.3% |
| Privacy | 15 | 2.0% |
| Interference (including signal jammers) | 9 | 1.2% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
128 complaints were recorded in this category, representing 12.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 43 | 33.6% |
| Availability | 24 | 18.8% |
| Privacy | 22 | 17.2% |
| Speed | 17 | 13.3% |
| Interference | 14 | 10.9% |
| Equipment | 8 | 6.3% |
Complaints in this category covered a range of issues, including Billing, Availability and Privacy.
TV complaints
100 complaints were recorded in this category, representing 9.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 43 | 43.0% |
| Availability | 25 | 25.0% |
| Loud Commercials | 12 | 12.0% |
| Equipment | 11 | 11.0% |
| Indecency | 5 | 5.0% |
| Interference | 2 | 2.0% |
| Privacy | 2 | 2.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.