FCC Consumer Complaints – 8 January 2015
Introduction
The Federal Communications Commission recorded 967 consumer complaints on Thursday, 8 January 2015 relating to telecommunications services, this was lower than the 1008 complaints recorded the previous day. The complaints came from 51 states and territories, with California recording the largest share of reports at 142 complaints. The largest number of complaints related to Telemarketing (including do not call and spoofing), with 430 complaints.
Key statistics
- Total complaints
- 967
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (430)
- Most reported state/territory
- California (142)
Where the complaints came from
The 967 complaints recorded on 8 January 2015 originated from 662 cities across 51 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 142 | 14.7% |
| Florida | 70 | 7.2% |
| Texas | 61 | 6.3% |
| New York | 54 | 5.6% |
| Ohio | 46 | 4.8% |
| New Jersey | 36 | 3.7% |
| Pennsylvania | 35 | 3.6% |
| Colorado | 31 | 3.2% |
| Arizona | 28 | 2.9% |
| Connecticut | 27 | 2.8% |
| Other states and territories | 437 | 45.2% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 757 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 757 | 78.3% |
| Internet | 117 | 12.1% |
| TV | 76 | 7.9% |
| Radio | 13 | 1.3% |
| Accessibility | 3 | 0.3% |
| Emergency | 1 | 0.1% |
Phone complaints
757 complaints were recorded in this category, representing 78.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 430 | 56.8% |
| Robocalls | 142 | 18.8% |
| Billing | 72 | 9.5% |
| Privacy | 28 | 3.7% |
| Availability (including rural call completion) | 22 | 2.9% |
| Equipment | 18 | 2.4% |
| Junk Faxes | 16 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.7% |
| Number Portability (keeping your number if you change providers) | 11 | 1.5% |
| Interference (including signal jammers) | 4 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
117 complaints were recorded in this category, representing 12.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Privacy | 29 | 24.8% |
| Billing | 28 | 23.9% |
| Speed | 22 | 18.8% |
| Availability | 18 | 15.4% |
| Interference | 15 | 12.8% |
| Equipment | 5 | 4.3% |
Complaints in this category covered a range of issues, including Privacy, Billing and Speed.
TV complaints
76 complaints were recorded in this category, representing 7.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 33 | 43.4% |
| Availability | 13 | 17.1% |
| Loud Commercials | 12 | 15.8% |
| Equipment | 9 | 11.8% |
| Indecency | 6 | 7.9% |
| Interference | 3 | 3.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.