FCC Consumer Complaints – 9 January 2015
Introduction
A total of 1024 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Friday, 9 January 2015, this represented an increase from the 967 complaints recorded the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 455 complaints recorded.
Key statistics
- Total complaints
- 1024
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (455)
- Most reported state/territory
- California (147)
Where the complaints came from
On 9 January 2015, the 1024 complaints recorded by the Federal Communications Commission were reported from 688 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 147 | 14.4% |
| New York | 88 | 8.6% |
| Florida | 86 | 8.4% |
| Texas | 56 | 5.5% |
| Pennsylvania | 50 | 4.9% |
| Georgia | 41 | 4.0% |
| Illinois | 41 | 4.0% |
| North Carolina | 37 | 3.6% |
| Washington | 32 | 3.1% |
| Michigan | 29 | 2.8% |
| Other states and territories | 417 | 40.7% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone accounted for the largest share, with 760 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 760 | 74.2% |
| Internet | 139 | 13.6% |
| TV | 86 | 8.4% |
| Radio | 38 | 3.7% |
| Accessibility | 1 | 0.1% |
Phone complaints
760 complaints were recorded in this category, representing 74.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 455 | 59.9% |
| Robocalls | 153 | 20.1% |
| Billing | 59 | 7.8% |
| Privacy | 31 | 4.1% |
| Equipment | 16 | 2.1% |
| Availability (including rural call completion) | 15 | 2.0% |
| Number Portability (keeping your number if you change providers) | 11 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.2% |
| Junk Faxes | 8 | 1.1% |
| Interference (including signal jammers) | 3 | 0.4% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
139 complaints were recorded in this category, representing 13.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 48 | 34.5% |
| Availability | 26 | 18.7% |
| Speed | 21 | 15.1% |
| Privacy | 20 | 14.4% |
| Equipment | 12 | 8.6% |
| Interference | 12 | 8.6% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
TV complaints
86 complaints were recorded in this category, representing 8.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 36.0% |
| Availability | 23 | 26.7% |
| Equipment | 8 | 9.3% |
| Interference | 8 | 9.3% |
| Loud Commercials | 8 | 9.3% |
| Indecency | 7 | 8.1% |
| Privacy | 1 | 1.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Radio complaints
38 complaints were recorded in this category, representing 3.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Pirate Radio | 26 | 68.4% |
| Interference | 8 | 21.1% |
| Equipment | 2 | 5.3% |
| Availability | 1 | 2.6% |
| Indecency | 1 | 2.6% |
The largest share of complaints in this category related to Pirate Radio and Interference, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.