FCC Consumer Complaints – 10 January 2015
Introduction
On 10 January 2015, 597 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1024 complaints recorded the previous day. Complaints were reported across 50 states and territories, and California generated the highest number of submissions with 80 complaints. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 222 complaints recorded.
Key statistics
- Total complaints
- 597
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (222)
- Most reported state/territory
- California (80)
Where the complaints came from
A total of 597 complaints were recorded on 10 January 2015, with reports originating from 444 cities in 50 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A notable concentration at the city level was observed in Washington, where Seattle accounted for 27 of the 34 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 80 | 13.4% |
| Texas | 39 | 6.5% |
| Florida | 34 | 5.7% |
| New York | 34 | 5.7% |
| Washington | 34 | 5.7% |
| Illinois | 27 | 4.5% |
| New Jersey | 22 | 3.7% |
| Pennsylvania | 22 | 3.7% |
| North Carolina | 21 | 3.5% |
| Georgia | 19 | 3.2% |
| Other states and territories | 264 | 44.2% |
Location highlight
Complaints in Washington were heavily concentrated in Seattle, which accounted for the majority of reports within the state.
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone accounted for the largest share, with 394 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 394 | 66.0% |
| TV | 103 | 17.3% |
| Internet | 86 | 14.4% |
| Radio | 12 | 2.0% |
| Accessibility | 2 | 0.3% |
Phone complaints
394 complaints were recorded in this category, representing 66.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 222 | 56.3% |
| Robocalls | 72 | 18.3% |
| Billing | 28 | 7.1% |
| Cramming (unauthorized charges on your phone bill) | 17 | 4.3% |
| Equipment | 14 | 3.6% |
| Availability (including rural call completion) | 13 | 3.3% |
| Number Portability (keeping your number if you change providers) | 9 | 2.3% |
| Privacy | 8 | 2.0% |
| Interference (including signal jammers) | 6 | 1.5% |
| Junk Faxes | 5 | 1.3% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
TV complaints
103 complaints were recorded in this category, representing 17.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 27.2% |
| Loud Commercials | 27 | 26.2% |
| Availability | 25 | 24.3% |
| Indecency | 11 | 10.7% |
| Equipment | 10 | 9.7% |
| Interference | 2 | 1.9% |
Complaints in this category covered a range of issues, including Billing, Loud Commercials and Availability.
Internet complaints
86 complaints were recorded in this category, representing 14.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 36.0% |
| Speed | 25 | 29.1% |
| Privacy | 13 | 15.1% |
| Availability | 10 | 11.6% |
| Interference | 4 | 4.7% |
| Equipment | 2 | 2.3% |
Billing and Speed were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.