FCC Consumer Complaints – 11 January 2015
Introduction
The Federal Communications Commission recorded 361 consumer complaints on Sunday, 11 January 2015 relating to telecommunications services, this was lower than the 597 complaints recorded the day before. Reports were received from 46 states and territories, with California accounting for the largest number of submissions at 62 complaints. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 361
- States & territories reporting
- 46
- Most common issue
- Telemarketing (including do not call and spoofing) (86)
- Most reported state/territory
- California (62)
Where the complaints came from
Across 291 cities in 46 states and territories, a total of 361 complaints were recorded on 11 January 2015. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 62 | 17.2% |
| Florida | 24 | 6.6% |
| New York | 23 | 6.4% |
| Texas | 23 | 6.4% |
| Illinois | 20 | 5.5% |
| North Carolina | 18 | 5.0% |
| Michigan | 13 | 3.6% |
| Pennsylvania | 13 | 3.6% |
| Arizona | 11 | 3.0% |
| Massachusetts | 11 | 3.0% |
| Other states and territories | 143 | 39.6% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 188 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 188 | 52.1% |
| Internet | 100 | 27.7% |
| TV | 65 | 18.0% |
| Radio | 6 | 1.7% |
| Accessibility | 1 | 0.3% |
| Emergency | 1 | 0.3% |
Phone complaints
188 complaints were recorded in this category, representing 52.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 86 | 45.7% |
| Billing | 26 | 13.8% |
| Robocalls | 18 | 9.6% |
| Number Portability (keeping your number if you change providers) | 13 | 6.9% |
| Privacy | 10 | 5.3% |
| Cramming (unauthorized charges on your phone bill) | 9 | 4.8% |
| Availability (including rural call completion) | 8 | 4.3% |
| Equipment | 8 | 4.3% |
| Interference (including signal jammers) | 8 | 4.3% |
| Junk Faxes | 1 | 0.5% |
Telemarketing (including do not call and spoofing) represented the largest share of complaints recorded in this category, with lower volumes reported across the remaining issues.
Internet complaints
100 complaints were recorded in this category, representing 27.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Privacy | 35 | 35.0% |
| Billing | 19 | 19.0% |
| Speed | 17 | 17.0% |
| Availability | 13 | 13.0% |
| Interference | 11 | 11.0% |
| Equipment | 5 | 5.0% |
The remaining complaints in this category were spread across several issues, including Privacy, Billing and Speed.
TV complaints
65 complaints were recorded in this category, representing 18.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 17 | 26.2% |
| Loud Commercials | 16 | 24.6% |
| Billing | 12 | 18.5% |
| Equipment | 10 | 15.4% |
| Indecency | 8 | 12.3% |
| Interference | 2 | 3.1% |
The remaining complaints in this category were spread across several issues, including Availability, Loud Commercials and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.