FCC Consumer Complaints – 12 January 2015
Introduction
A total of 763 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 12 January 2015, complaint volume increased from 361 complaints the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 318 complaints.
Key statistics
- Total complaints
- 763
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (318)
- Most reported state/territory
- California (96)
Where the complaints came from
A total of 763 complaints were recorded on 12 January 2015, with reports originating from 574 cities in 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 96 | 12.6% |
| New York | 57 | 7.5% |
| Texas | 49 | 6.4% |
| Florida | 44 | 5.8% |
| Pennsylvania | 34 | 4.5% |
| Illinois | 33 | 4.3% |
| New Jersey | 31 | 4.1% |
| North Carolina | 30 | 3.9% |
| Ohio | 25 | 3.3% |
| Georgia | 24 | 3.1% |
| Other states and territories | 340 | 44.6% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 572 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 572 | 75.0% |
| Internet | 85 | 11.1% |
| TV | 85 | 11.1% |
| Radio | 17 | 2.2% |
| Emergency | 2 | 0.3% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
572 complaints were recorded in this category, representing 75.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 318 | 55.6% |
| Robocalls | 108 | 18.9% |
| Billing | 52 | 9.1% |
| Availability (including rural call completion) | 21 | 3.7% |
| Privacy | 17 | 3.0% |
| Number Portability (keeping your number if you change providers) | 15 | 2.6% |
| Equipment | 14 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.9% |
| Junk Faxes | 10 | 1.7% |
| Interference (including signal jammers) | 6 | 1.0% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
85 complaints were recorded in this category, representing 11.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 30.6% |
| Privacy | 18 | 21.2% |
| Availability | 13 | 15.3% |
| Speed | 13 | 15.3% |
| Interference | 11 | 12.9% |
| Equipment | 4 | 4.7% |
The remaining complaints in this category were spread across several issues, including Billing, Privacy and Availability.
TV complaints
85 complaints were recorded in this category, representing 11.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 30.6% |
| Loud Commercials | 20 | 23.5% |
| Availability | 18 | 21.2% |
| Equipment | 10 | 11.8% |
| Indecency | 7 | 8.2% |
| Interference | 4 | 4.7% |
The remaining complaints in this category were spread across several issues, including Billing, Loud Commercials and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.