FCC Consumer Complaints – 13 January 2015
Introduction
The Federal Communications Commission recorded 1327 consumer complaints on Tuesday, 13 January 2015 relating to telecommunications services, this was higher than the 763 complaints recorded the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1327
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (432)
- Most reported state/territory
- California (140)
Where the complaints came from
Across 878 cities in 52 states and territories, a total of 1327 complaints were recorded on 13 January 2015. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 140 | 10.6% |
| Florida | 104 | 7.8% |
| New York | 91 | 6.9% |
| Texas | 87 | 6.6% |
| Illinois | 63 | 4.7% |
| Pennsylvania | 56 | 4.2% |
| Washington | 52 | 3.9% |
| Maryland | 49 | 3.7% |
| North Carolina | 47 | 3.5% |
| Michigan | 40 | 3.0% |
| Other states and territories | 598 | 45.1% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 839 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 839 | 63.2% |
| Internet | 230 | 17.3% |
| TV | 229 | 17.3% |
| Radio | 20 | 1.5% |
| Accessibility | 5 | 0.4% |
| Emergency | 3 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
839 complaints were recorded in this category, representing 63.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 432 | 51.5% |
| Robocalls | 142 | 16.9% |
| Billing | 113 | 13.5% |
| Equipment | 36 | 4.3% |
| Availability (including rural call completion) | 33 | 3.9% |
| Number Portability (keeping your number if you change providers) | 19 | 2.3% |
| Privacy | 19 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 16 | 1.9% |
| Interference (including signal jammers) | 15 | 1.8% |
| Junk Faxes | 12 | 1.4% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
230 complaints were recorded in this category, representing 17.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 71 | 30.9% |
| Availability | 60 | 26.1% |
| Billing | 50 | 21.7% |
| Privacy | 19 | 8.3% |
| Interference | 16 | 7.0% |
| Equipment | 14 | 6.1% |
A broad mix of issues was reported in this category, with Speed, Availability and Billing among the most common.
TV complaints
229 complaints were recorded in this category, representing 17.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 85 | 37.1% |
| Availability | 64 | 27.9% |
| Loud Commercials | 37 | 16.2% |
| Equipment | 24 | 10.5% |
| Indecency | 9 | 3.9% |
| Interference | 5 | 2.2% |
| Privacy | 5 | 2.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.