FCC Consumer Complaints – 14 January 2015
Introduction
On 14 January 2015, the Federal Communications Commission recorded 1193 consumer complaints relating to telecommunications services, this was lower than the 1327 complaints recorded the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 453 complaints recorded.
Key statistics
- Total complaints
- 1193
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (453)
- Most reported state/territory
- California (152)
Where the complaints came from
On 14 January 2015, the 1193 complaints recorded by the Federal Communications Commission were reported from 782 cities across 50 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 152 | 12.7% |
| Pennsylvania | 90 | 7.5% |
| New York | 68 | 5.7% |
| Florida | 65 | 5.4% |
| Texas | 61 | 5.1% |
| Georgia | 46 | 3.9% |
| Washington | 46 | 3.9% |
| Massachusetts | 43 | 3.6% |
| Illinois | 42 | 3.5% |
| Virginia | 42 | 3.5% |
| Other states and territories | 536 | 44.9% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 820 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 820 | 68.7% |
| Internet | 186 | 15.6% |
| TV | 168 | 14.1% |
| Radio | 13 | 1.1% |
| Accessibility | 4 | 0.3% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
820 complaints were recorded in this category, representing 68.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 453 | 55.2% |
| Robocalls | 129 | 15.7% |
| Billing | 80 | 9.8% |
| Availability (including rural call completion) | 30 | 3.7% |
| Junk Faxes | 30 | 3.7% |
| Number Portability (keeping your number if you change providers) | 28 | 3.4% |
| Equipment | 20 | 2.4% |
| Privacy | 20 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 15 | 1.8% |
| Interference (including signal jammers) | 11 | 1.3% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
186 complaints were recorded in this category, representing 15.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 59 | 31.7% |
| Billing | 50 | 26.9% |
| Availability | 31 | 16.7% |
| Privacy | 22 | 11.8% |
| Interference | 16 | 8.6% |
| Equipment | 7 | 3.8% |
Complaints in this category covered a range of issues, including Speed, Billing and Availability.
TV complaints
168 complaints were recorded in this category, representing 14.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 57 | 33.9% |
| Availability | 42 | 25.0% |
| Loud Commercials | 20 | 11.9% |
| Equipment | 19 | 11.3% |
| Indecency | 13 | 7.7% |
| Interference | 13 | 7.7% |
| Privacy | 4 | 2.4% |
Complaints in this category covered a range of issues, including Billing, Availability and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.