FCC Consumer Complaints – 15 January 2015
Introduction
The Federal Communications Commission recorded 1045 consumer complaints on Thursday, 15 January 2015 relating to telecommunications services, complaint volume fell from 1193 complaints the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 419 complaints recorded.
Key statistics
- Total complaints
- 1045
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (419)
- Most reported state/territory
- California (113)
Where the complaints came from
The 1045 complaints recorded on 15 January 2015 were submitted from 727 cities across 52 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 113 | 10.8% |
| Texas | 77 | 7.4% |
| Florida | 76 | 7.3% |
| New York | 62 | 5.9% |
| Pennsylvania | 43 | 4.1% |
| Virginia | 39 | 3.7% |
| Colorado | 37 | 3.5% |
| Illinois | 37 | 3.5% |
| New Jersey | 37 | 3.5% |
| Ohio | 37 | 3.5% |
| Other states and territories | 487 | 46.6% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 833 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 833 | 79.7% |
| Internet | 96 | 9.2% |
| TV | 96 | 9.2% |
| Radio | 15 | 1.4% |
| Emergency | 3 | 0.3% |
| Accessibility | 2 | 0.2% |
Phone complaints
833 complaints were recorded in this category, representing 79.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 419 | 50.3% |
| Robocalls | 154 | 18.5% |
| Billing | 91 | 10.9% |
| Number Portability (keeping your number if you change providers) | 53 | 6.4% |
| Availability (including rural call completion) | 31 | 3.7% |
| Privacy | 30 | 3.6% |
| Equipment | 20 | 2.4% |
| Junk Faxes | 14 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.4% |
| Interference (including signal jammers) | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
96 complaints were recorded in this category, representing 9.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 34 | 35.4% |
| Availability | 19 | 19.8% |
| Speed | 19 | 19.8% |
| Privacy | 12 | 12.5% |
| Interference | 10 | 10.4% |
| Equipment | 2 | 2.1% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
TV complaints
96 complaints were recorded in this category, representing 9.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 37.5% |
| Availability | 21 | 21.9% |
| Equipment | 15 | 15.6% |
| Indecency | 12 | 12.5% |
| Loud Commercials | 6 | 6.3% |
| Interference | 3 | 3.1% |
| Privacy | 3 | 3.1% |
Complaints in this category covered a range of issues, including Billing, Availability and Equipment.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.