FCC Consumer Complaints – 16 January 2015
Introduction
The Federal Communications Commission recorded 936 consumer complaints on 16 January 2015 relating to telecommunications services, this was lower than the 1045 complaints recorded the day before. The complaints came from 51 states and territories, with California recording the largest share of reports at 132 complaints. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 362 complaints recorded.
Key statistics
- Total complaints
- 936
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (362)
- Most reported state/territory
- California (132)
Where the complaints came from
Across 651 cities in 51 states and territories, a total of 936 complaints were recorded on 16 January 2015. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 132 | 14.1% |
| Florida | 64 | 6.8% |
| Texas | 57 | 6.1% |
| New York | 48 | 5.1% |
| Pennsylvania | 48 | 5.1% |
| Illinois | 44 | 4.7% |
| North Carolina | 34 | 3.6% |
| Maryland | 31 | 3.3% |
| Virginia | 31 | 3.3% |
| Georgia | 30 | 3.2% |
| Other states and territories | 417 | 44.6% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 718 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 718 | 76.7% |
| Internet | 111 | 11.9% |
| TV | 83 | 8.9% |
| Radio | 16 | 1.7% |
| Emergency | 4 | 0.4% |
| Accessibility | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
718 complaints were recorded in this category, representing 76.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 362 | 50.4% |
| Robocalls | 137 | 19.1% |
| Number Portability (keeping your number if you change providers) | 67 | 9.3% |
| Billing | 54 | 7.5% |
| Equipment | 28 | 3.9% |
| Availability (including rural call completion) | 21 | 2.9% |
| Privacy | 21 | 2.9% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.5% |
| Junk Faxes | 10 | 1.4% |
| Interference (including signal jammers) | 5 | 0.7% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
111 complaints were recorded in this category, representing 11.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 32 | 28.8% |
| Availability | 22 | 19.8% |
| Speed | 22 | 19.8% |
| Privacy | 21 | 18.9% |
| Interference | 9 | 8.1% |
| Equipment | 5 | 4.5% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
TV complaints
83 complaints were recorded in this category, representing 8.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 33.7% |
| Availability | 27 | 32.5% |
| Equipment | 10 | 12.0% |
| Loud Commercials | 7 | 8.4% |
| Interference | 6 | 7.2% |
| Indecency | 4 | 4.8% |
| Privacy | 1 | 1.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.