FCC Consumer Complaints – 17 January 2015
Introduction
The Federal Communications Commission recorded 495 consumer complaints on 17 January 2015 relating to telecommunications services, this was lower than the 936 complaints recorded the day before. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Telemarketing (including do not call and spoofing), accounting for 196 complaints.
Key statistics
- Total complaints
- 495
- States & territories reporting
- 49
- Most common issue
- Telemarketing (including do not call and spoofing) (196)
- Most reported state/territory
- California (54)
Where the complaints came from
The 495 complaints recorded on 17 January 2015 were submitted from 381 cities across 49 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 54 | 10.9% |
| Florida | 40 | 8.1% |
| Texas | 27 | 5.5% |
| Georgia | 24 | 4.8% |
| Pennsylvania | 24 | 4.8% |
| Colorado | 21 | 4.2% |
| Iowa | 20 | 4.0% |
| New York | 19 | 3.8% |
| Illinois | 18 | 3.6% |
| New Jersey | 18 | 3.6% |
| Other states and territories | 229 | 46.3% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 346 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 346 | 69.9% |
| Internet | 80 | 16.2% |
| TV | 60 | 12.1% |
| Radio | 7 | 1.4% |
| Accessibility | 2 | 0.4% |
Phone complaints
346 complaints were recorded in this category, representing 69.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 196 | 56.6% |
| Robocalls | 66 | 19.1% |
| Billing | 31 | 9.0% |
| Equipment | 12 | 3.5% |
| Number Portability (keeping your number if you change providers) | 12 | 3.5% |
| Availability (including rural call completion) | 10 | 2.9% |
| Privacy | 9 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.2% |
| Interference (including signal jammers) | 4 | 1.2% |
| Junk Faxes | 2 | 0.6% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
80 complaints were recorded in this category, representing 16.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 30.0% |
| Speed | 16 | 20.0% |
| Availability | 14 | 17.5% |
| Privacy | 13 | 16.3% |
| Interference | 9 | 11.3% |
| Equipment | 4 | 5.0% |
Complaints in this category covered a range of issues, including Billing, Speed and Availability.
TV complaints
60 complaints were recorded in this category, representing 12.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 36.7% |
| Availability | 10 | 16.7% |
| Loud Commercials | 10 | 16.7% |
| Indecency | 7 | 11.7% |
| Equipment | 5 | 8.3% |
| Interference | 4 | 6.7% |
| Privacy | 1 | 1.7% |
Complaints in this category covered a range of issues, including Billing, Availability and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.