FCC Consumer Complaints – 18 January 2015
Introduction
A total of 257 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 18 January 2015, this represented a decline from the 495 complaints recorded the day before. Complaints were reported across 42 states and territories, with California slightly ahead of the other locations. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 257
- States & territories reporting
- 42
- Most common issue
- Billing (49)
- Most reported state/territory
- California (36)
Where the complaints came from
On 18 January 2015, the 257 complaints recorded by the Federal Communications Commission were reported from 221 cities across 42 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 36 | 14.0% |
| Pennsylvania | 19 | 7.4% |
| New York | 17 | 6.6% |
| New Jersey | 14 | 5.4% |
| Texas | 14 | 5.4% |
| Florida | 12 | 4.7% |
| Massachusetts | 12 | 4.7% |
| Colorado | 9 | 3.5% |
| Georgia | 9 | 3.5% |
| Maryland | 9 | 3.5% |
| Other states and territories | 106 | 41.2% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 124 complaints. This was followed by TV, which accounted for 62 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 124 | 48.2% |
| TV | 62 | 24.1% |
| Internet | 59 | 23.0% |
| Radio | 10 | 3.9% |
| Accessibility | 1 | 0.4% |
| Emergency | 1 | 0.4% |
Phone complaints
124 complaints were recorded in this category, representing 48.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 41 | 33.1% |
| Robocalls | 24 | 19.4% |
| Billing | 21 | 16.9% |
| Availability (including rural call completion) | 8 | 6.5% |
| Cramming (unauthorized charges on your phone bill) | 8 | 6.5% |
| Number Portability (keeping your number if you change providers) | 8 | 6.5% |
| Equipment | 5 | 4.0% |
| Privacy | 4 | 3.2% |
| Interference (including signal jammers) | 3 | 2.4% |
| Junk Faxes | 1 | 0.8% |
| Slamming (change of your carrier without permission) | 1 | 0.8% |
Complaints in this category covered a range of issues, including Telemarketing (including do not call and spoofing), Robocalls and Billing.
TV complaints
62 complaints were recorded in this category, representing 24.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 20 | 32.3% |
| Billing | 13 | 21.0% |
| Equipment | 10 | 16.1% |
| Indecency | 10 | 16.1% |
| Availability | 7 | 11.3% |
| Interference | 1 | 1.6% |
| Privacy | 1 | 1.6% |
Complaints in this category covered a range of issues, including Loud Commercials, Billing and Equipment.
Internet complaints
59 complaints were recorded in this category, representing 23.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 16 | 27.1% |
| Billing | 15 | 25.4% |
| Availability | 14 | 23.7% |
| Equipment | 6 | 10.2% |
| Privacy | 6 | 10.2% |
| Interference | 2 | 3.4% |
Complaints in this category covered a range of issues, including Speed, Billing and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.