FCC Consumer Complaints – 19 January 2015
Introduction
On 19 January 2015, 665 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 257 complaints recorded the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 254 complaints recorded.
Key statistics
- Total complaints
- 665
- States & territories reporting
- 49
- Most common issue
- Telemarketing (including do not call and spoofing) (254)
- Most reported state/territory
- California (72)
Where the complaints came from
On 19 January 2015, the 665 complaints recorded by the Federal Communications Commission were reported from 504 cities across 49 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 72 | 10.8% |
| Texas | 52 | 7.8% |
| Florida | 43 | 6.5% |
| New York | 39 | 5.9% |
| Georgia | 28 | 4.2% |
| Illinois | 28 | 4.2% |
| Virginia | 28 | 4.2% |
| Massachusetts | 26 | 3.9% |
| Pennsylvania | 24 | 3.6% |
| North Carolina | 22 | 3.3% |
| Other states and territories | 303 | 45.6% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 495 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 495 | 74.4% |
| Internet | 75 | 11.3% |
| TV | 74 | 11.1% |
| Radio | 15 | 2.3% |
| Accessibility | 4 | 0.6% |
| Emergency | 2 | 0.3% |
Phone complaints
495 complaints were recorded in this category, representing 74.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 254 | 51.3% |
| Robocalls | 104 | 21.0% |
| Billing | 48 | 9.7% |
| Privacy | 16 | 3.2% |
| Equipment | 14 | 2.8% |
| Junk Faxes | 14 | 2.8% |
| Availability (including rural call completion) | 13 | 2.6% |
| Number Portability (keeping your number if you change providers) | 13 | 2.6% |
| Interference (including signal jammers) | 9 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.6% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
75 complaints were recorded in this category, representing 11.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 33.3% |
| Availability | 16 | 21.3% |
| Privacy | 14 | 18.7% |
| Speed | 12 | 16.0% |
| Interference | 6 | 8.0% |
| Equipment | 2 | 2.7% |
A broad mix of issues was reported in this category, with Billing, Availability and Privacy among the most common.
TV complaints
74 complaints were recorded in this category, representing 11.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 36.5% |
| Loud Commercials | 14 | 18.9% |
| Availability | 12 | 16.2% |
| Indecency | 12 | 16.2% |
| Equipment | 4 | 5.4% |
| Interference | 3 | 4.1% |
| Privacy | 1 | 1.4% |
A broad mix of issues was reported in this category, with Billing, Loud Commercials and Availability among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.