FCC Consumer Complaints – 23 January 2015
Introduction
The Federal Communications Commission recorded 1005 consumer complaints on 23 January 2015 relating to telecommunications services, this represented a decline from the 1028 complaints recorded the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Telemarketing (including do not call and spoofing), accounting for 392 complaints.
Key statistics
- Total complaints
- 1005
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (392)
- Most reported state/territory
- California (118)
Where the complaints came from
A total of 1005 complaints were recorded on 23 January 2015, with reports originating from 700 cities in 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 118 | 11.7% |
| Florida | 88 | 8.8% |
| New York | 70 | 7.0% |
| Texas | 68 | 6.8% |
| Illinois | 44 | 4.4% |
| Ohio | 42 | 4.2% |
| Pennsylvania | 35 | 3.5% |
| Virginia | 33 | 3.3% |
| Arizona | 29 | 2.9% |
| New Jersey | 29 | 2.9% |
| Other states and territories | 449 | 44.7% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 797 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 797 | 79.3% |
| Internet | 107 | 10.6% |
| TV | 82 | 8.2% |
| Radio | 11 | 1.1% |
| Accessibility | 6 | 0.6% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
797 complaints were recorded in this category, representing 79.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 392 | 49.2% |
| Robocalls | 145 | 18.2% |
| Billing | 72 | 9.0% |
| Number Portability (keeping your number if you change providers) | 57 | 7.2% |
| Junk Faxes | 43 | 5.4% |
| Availability (including rural call completion) | 22 | 2.8% |
| Equipment | 22 | 2.8% |
| Privacy | 22 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.6% |
| Interference (including signal jammers) | 6 | 0.8% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
107 complaints were recorded in this category, representing 10.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 38.3% |
| Speed | 21 | 19.6% |
| Availability | 20 | 18.7% |
| Privacy | 16 | 15.0% |
| Equipment | 5 | 4.7% |
| Interference | 4 | 3.7% |
A broad mix of issues was reported in this category, with Billing, Speed and Availability among the most common.
TV complaints
82 complaints were recorded in this category, representing 8.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 34.1% |
| Loud Commercials | 24 | 29.3% |
| Availability | 9 | 11.0% |
| Interference | 9 | 11.0% |
| Equipment | 8 | 9.8% |
| Indecency | 3 | 3.7% |
| Privacy | 1 | 1.2% |
Billing and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.