FCC Consumer Complaints – 24 January 2015
Introduction
On 24 January 2015, the Federal Communications Commission recorded 463 consumer complaints relating to telecommunications services, complaint volume fell from 1005 complaints the day before. Reports were received from 47 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 163 complaints.
Key statistics
- Total complaints
- 463
- States & territories reporting
- 47
- Most common issue
- Telemarketing (including do not call and spoofing) (163)
- Most reported state/territory
- California (57)
Where the complaints came from
The 463 complaints recorded on 24 January 2015 were submitted from 359 cities across 47 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 57 | 12.3% |
| Texas | 31 | 6.7% |
| Florida | 29 | 6.3% |
| Colorado | 23 | 5.0% |
| Illinois | 21 | 4.5% |
| Georgia | 20 | 4.3% |
| Michigan | 20 | 4.3% |
| North Carolina | 20 | 4.3% |
| New York | 20 | 4.3% |
| Pennsylvania | 19 | 4.1% |
| Other states and territories | 203 | 43.8% |
Location highlight
Complaints in California were reported across 40 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 327 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 327 | 70.6% |
| TV | 63 | 13.6% |
| Internet | 55 | 11.9% |
| Radio | 14 | 3.0% |
| Accessibility | 3 | 0.6% |
| Emergency | 1 | 0.2% |
Phone complaints
327 complaints were recorded in this category, representing 70.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 163 | 49.8% |
| Robocalls | 78 | 23.9% |
| Billing | 40 | 12.2% |
| Cramming (unauthorized charges on your phone bill) | 10 | 3.1% |
| Equipment | 8 | 2.4% |
| Privacy | 8 | 2.4% |
| Availability (including rural call completion) | 7 | 2.1% |
| Interference (including signal jammers) | 6 | 1.8% |
| Number Portability (keeping your number if you change providers) | 4 | 1.2% |
| Junk Faxes | 2 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
TV complaints
63 complaints were recorded in this category, representing 13.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 17 | 27.0% |
| Availability | 13 | 20.6% |
| Billing | 12 | 19.0% |
| Equipment | 8 | 12.7% |
| Indecency | 7 | 11.1% |
| Interference | 6 | 9.5% |
A broad mix of issues was reported in this category, with Loud Commercials, Availability and Billing among the most common.
Internet complaints
55 complaints were recorded in this category, representing 11.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 45.5% |
| Availability | 11 | 20.0% |
| Speed | 8 | 14.5% |
| Privacy | 7 | 12.7% |
| Equipment | 3 | 5.5% |
| Interference | 1 | 1.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.