FCC Consumer Complaints – 25 January 2015
Introduction
On 25 January 2015, 257 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 463 complaints recorded the previous day. Complaints were reported across 42 states and territories, with California slightly ahead of the other locations. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 257
- States & territories reporting
- 42
- Most common issue
- Telemarketing (including do not call and spoofing) (56)
- Most reported state/territory
- California (29)
Where the complaints came from
Reports recorded on 25 January 2015 show 257 complaints originating from 217 cities across 42 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 29 | 11.3% |
| Florida | 21 | 8.2% |
| New York | 17 | 6.6% |
| Texas | 17 | 6.6% |
| Illinois | 14 | 5.4% |
| Ohio | 12 | 4.7% |
| Colorado | 11 | 4.3% |
| Georgia | 11 | 4.3% |
| Michigan | 11 | 4.3% |
| New Jersey | 9 | 3.5% |
| Other states and territories | 105 | 40.9% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 149 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 149 | 58.0% |
| Internet | 50 | 19.5% |
| TV | 49 | 19.1% |
| Radio | 5 | 1.9% |
| Accessibility | 2 | 0.8% |
| Emergency | 1 | 0.4% |
| Request for Dispute Assistance | 1 | 0.4% |
Phone complaints
149 complaints were recorded in this category, representing 58.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 56 | 37.6% |
| Robocalls | 32 | 21.5% |
| Billing | 28 | 18.8% |
| Cramming (unauthorized charges on your phone bill) | 10 | 6.7% |
| Availability (including rural call completion) | 7 | 4.7% |
| Number Portability (keeping your number if you change providers) | 5 | 3.4% |
| Privacy | 5 | 3.4% |
| Equipment | 3 | 2.0% |
| Interference (including signal jammers) | 2 | 1.3% |
| Junk Faxes | 1 | 0.7% |
A broad mix of issues was reported in this category, with Telemarketing (including do not call and spoofing), Robocalls and Billing among the most common.
Internet complaints
50 complaints were recorded in this category, representing 19.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 13 | 26.0% |
| Privacy | 12 | 24.0% |
| Availability | 9 | 18.0% |
| Billing | 9 | 18.0% |
| Interference | 5 | 10.0% |
| Equipment | 2 | 4.0% |
A broad mix of issues was reported in this category, with Speed, Privacy and Availability among the most common.
TV complaints
49 complaints were recorded in this category, representing 19.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 32.7% |
| Loud Commercials | 12 | 24.5% |
| Availability | 10 | 20.4% |
| Equipment | 5 | 10.2% |
| Indecency | 4 | 8.2% |
| Interference | 2 | 4.1% |
A broad mix of issues was reported in this category, with Billing, Loud Commercials and Availability among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.