FCC Consumer Complaints – 26 January 2015
Introduction
On Monday, 26 January 2015, 822 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 257 complaints the day before. Reports were received from 47 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 311 complaints.
Key statistics
- Total complaints
- 822
- States & territories reporting
- 47
- Most common issue
- Telemarketing (including do not call and spoofing) (311)
- Most reported state/territory
- California (98)
Where the complaints came from
Across 571 cities in 47 states and territories, a total of 822 complaints were recorded on 26 January 2015. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 98 | 11.9% |
| Florida | 68 | 8.3% |
| Texas | 64 | 7.8% |
| New York | 45 | 5.5% |
| North Carolina | 35 | 4.3% |
| Pennsylvania | 34 | 4.1% |
| Michigan | 31 | 3.8% |
| Georgia | 26 | 3.2% |
| Illinois | 26 | 3.2% |
| Virginia | 26 | 3.2% |
| Other states and territories | 369 | 44.9% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 629 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 629 | 76.5% |
| TV | 91 | 11.1% |
| Internet | 84 | 10.2% |
| Radio | 13 | 1.6% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
| Emergency | 1 | 0.1% |
Phone complaints
629 complaints were recorded in this category, representing 76.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 311 | 49.4% |
| Robocalls | 133 | 21.1% |
| Billing | 58 | 9.2% |
| Number Portability (keeping your number if you change providers) | 28 | 4.5% |
| Junk Faxes | 25 | 4.0% |
| Availability (including rural call completion) | 20 | 3.2% |
| Privacy | 18 | 2.9% |
| Equipment | 17 | 2.7% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.9% |
| Interference (including signal jammers) | 7 | 1.1% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
TV complaints
91 complaints were recorded in this category, representing 11.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 33 | 36.3% |
| Billing | 27 | 29.7% |
| Availability | 12 | 13.2% |
| Indecency | 8 | 8.8% |
| Interference | 4 | 4.4% |
| Privacy | 4 | 4.4% |
| Equipment | 3 | 3.3% |
Loud Commercials and Billing were the main issues reported in this category, while other issues were less common.
Internet complaints
84 complaints were recorded in this category, representing 10.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 29 | 34.5% |
| Availability | 20 | 23.8% |
| Speed | 16 | 19.0% |
| Privacy | 12 | 14.3% |
| Interference | 4 | 4.8% |
| Equipment | 3 | 3.6% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.