FCC Consumer Complaints – 27 January 2015
Introduction
On 27 January 2015, 955 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 822 complaints recorded the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Telemarketing (including do not call and spoofing), with 398 complaints.
Key statistics
- Total complaints
- 955
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (398)
- Most reported state/territory
- California (134)
Where the complaints came from
A total of 955 complaints were recorded on 27 January 2015, with reports originating from 664 cities in 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 134 | 14.0% |
| Texas | 70 | 7.3% |
| Florida | 65 | 6.8% |
| New York | 58 | 6.1% |
| Georgia | 36 | 3.8% |
| New Jersey | 36 | 3.8% |
| Illinois | 35 | 3.7% |
| Pennsylvania | 35 | 3.7% |
| Ohio | 34 | 3.6% |
| Massachusetts | 32 | 3.4% |
| Other states and territories | 420 | 44.0% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 738 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 738 | 77.3% |
| Internet | 99 | 10.4% |
| TV | 91 | 9.5% |
| Radio | 17 | 1.8% |
| Accessibility | 6 | 0.6% |
| Emergency | 4 | 0.4% |
Phone complaints
738 complaints were recorded in this category, representing 77.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 398 | 53.9% |
| Robocalls | 138 | 18.7% |
| Billing | 64 | 8.7% |
| Number Portability (keeping your number if you change providers) | 34 | 4.6% |
| Availability (including rural call completion) | 27 | 3.7% |
| Junk Faxes | 26 | 3.5% |
| Equipment | 16 | 2.2% |
| Privacy | 16 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.1% |
| Interference (including signal jammers) | 8 | 1.1% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
99 complaints were recorded in this category, representing 10.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 26 | 26.3% |
| Billing | 23 | 23.2% |
| Speed | 16 | 16.2% |
| Interference | 13 | 13.1% |
| Privacy | 13 | 13.1% |
| Equipment | 8 | 8.1% |
A broad mix of issues was reported in this category, with Availability, Billing and Speed among the most common.
TV complaints
91 complaints were recorded in this category, representing 9.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 29 | 31.9% |
| Loud Commercials | 20 | 22.0% |
| Indecency | 18 | 19.8% |
| Equipment | 12 | 13.2% |
| Availability | 7 | 7.7% |
| Interference | 2 | 2.2% |
| Privacy | 2 | 2.2% |
A broad mix of issues was reported in this category, with Billing, Loud Commercials and Indecency among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.