FCC Consumer Complaints – 28 January 2015
Introduction
The Federal Communications Commission recorded 914 consumer complaints on Wednesday, 28 January 2015 relating to telecommunications services, this was lower than the 955 complaints recorded the previous day. Submissions were made from 45 states and territories, with California accounting for the highest number of complaints at 132. The largest number of complaints related to Telemarketing (including do not call and spoofing), with 391 complaints.
Key statistics
- Total complaints
- 914
- States & territories reporting
- 45
- Most common issue
- Telemarketing (including do not call and spoofing) (391)
- Most reported state/territory
- California (132)
Where the complaints came from
Across 619 cities in 45 states and territories, a total of 914 complaints were recorded on 28 January 2015. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 132 | 14.4% |
| Florida | 63 | 6.9% |
| Texas | 56 | 6.1% |
| Georgia | 50 | 5.5% |
| New York | 44 | 4.8% |
| Virginia | 43 | 4.7% |
| Ohio | 37 | 4.0% |
| Colorado | 30 | 3.3% |
| Pennsylvania | 30 | 3.3% |
| Illinois | 29 | 3.2% |
| Other states and territories | 398 | 43.5% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 710 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 710 | 77.7% |
| Internet | 103 | 11.3% |
| TV | 84 | 9.2% |
| Radio | 12 | 1.3% |
| Accessibility | 5 | 0.5% |
Phone complaints
710 complaints were recorded in this category, representing 77.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 391 | 55.1% |
| Robocalls | 143 | 20.1% |
| Billing | 75 | 10.6% |
| Number Portability (keeping your number if you change providers) | 20 | 2.8% |
| Junk Faxes | 19 | 2.7% |
| Privacy | 16 | 2.3% |
| Availability (including rural call completion) | 14 | 2.0% |
| Equipment | 14 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.4% |
| Interference (including signal jammers) | 8 | 1.1% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
103 complaints were recorded in this category, representing 11.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 26.2% |
| Availability | 21 | 20.4% |
| Interference | 18 | 17.5% |
| Privacy | 16 | 15.5% |
| Speed | 15 | 14.6% |
| Equipment | 6 | 5.8% |
Complaints in this category covered a range of issues, including Billing, Availability and Interference.
TV complaints
84 complaints were recorded in this category, representing 9.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 33.3% |
| Loud Commercials | 22 | 26.2% |
| Availability | 13 | 15.5% |
| Indecency | 12 | 14.3% |
| Equipment | 6 | 7.1% |
| Interference | 3 | 3.6% |
Complaints in this category covered a range of issues, including Billing, Loud Commercials and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.