FCC Consumer Complaints – 29 January 2015
Introduction
On 29 January 2015, the Federal Communications Commission recorded 934 consumer complaints relating to telecommunications services, this was higher than the 914 complaints recorded the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 378 complaints.
Key statistics
- Total complaints
- 934
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (378)
- Most reported state/territory
- California (122)
Where the complaints came from
Across 653 cities in 50 states and territories, a total of 934 complaints were recorded on 29 January 2015. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 122 | 13.1% |
| Texas | 69 | 7.4% |
| New York | 57 | 6.1% |
| Florida | 56 | 6.0% |
| Pennsylvania | 52 | 5.6% |
| Colorado | 34 | 3.6% |
| Virginia | 32 | 3.4% |
| Georgia | 31 | 3.3% |
| Illinois | 31 | 3.3% |
| Massachusetts | 30 | 3.2% |
| Other states and territories | 417 | 44.6% |
Location highlight
California had the widest distribution of complaints, with reports originating from 79 different cities.
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone accounted for the largest share, with 713 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 713 | 76.3% |
| Internet | 127 | 13.6% |
| TV | 78 | 8.4% |
| Radio | 11 | 1.2% |
| Accessibility | 5 | 0.5% |
Phone complaints
713 complaints were recorded in this category, representing 76.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 378 | 53.0% |
| Robocalls | 156 | 21.9% |
| Billing | 64 | 9.0% |
| Privacy | 27 | 3.8% |
| Number Portability (keeping your number if you change providers) | 26 | 3.6% |
| Availability (including rural call completion) | 21 | 2.9% |
| Equipment | 15 | 2.1% |
| Junk Faxes | 10 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.1% |
| Interference (including signal jammers) | 8 | 1.1% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
127 complaints were recorded in this category, representing 13.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 33 | 26.0% |
| Billing | 32 | 25.2% |
| Interference | 20 | 15.7% |
| Availability | 16 | 12.6% |
| Equipment | 13 | 10.2% |
| Privacy | 12 | 9.4% |
The remaining complaints in this category were spread across several issues, including Speed, Billing and Interference.
TV complaints
78 complaints were recorded in this category, representing 8.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 33 | 42.3% |
| Equipment | 12 | 15.4% |
| Loud Commercials | 12 | 15.4% |
| Availability | 11 | 14.1% |
| Indecency | 6 | 7.7% |
| Interference | 2 | 2.6% |
| Privacy | 2 | 2.6% |
Billing was the most commonly reported issue in this category, while other issues occurred less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.