FCC Consumer Complaints – 30 January 2015
Introduction
On 30 January 2015, 918 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 934 complaints recorded the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Telemarketing (including do not call and spoofing), with 393 complaints.
Key statistics
- Total complaints
- 918
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (393)
- Most reported state/territory
- California (117)
Where the complaints came from
A total of 918 complaints were recorded on 30 January 2015, with reports originating from 659 cities in 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 117 | 12.7% |
| Texas | 60 | 6.5% |
| Florida | 58 | 6.3% |
| Illinois | 50 | 5.4% |
| New York | 49 | 5.3% |
| Pennsylvania | 45 | 4.9% |
| Virginia | 39 | 4.2% |
| Maryland | 33 | 3.6% |
| North Carolina | 29 | 3.2% |
| New Jersey | 27 | 2.9% |
| Other states and territories | 411 | 44.8% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 698 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 698 | 76.0% |
| Internet | 118 | 12.9% |
| TV | 74 | 8.1% |
| Radio | 22 | 2.4% |
| Accessibility | 2 | 0.2% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
698 complaints were recorded in this category, representing 76.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 393 | 56.3% |
| Robocalls | 133 | 19.1% |
| Billing | 56 | 8.0% |
| Number Portability (keeping your number if you change providers) | 33 | 4.7% |
| Privacy | 18 | 2.6% |
| Availability (including rural call completion) | 15 | 2.1% |
| Equipment | 15 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.9% |
| Junk Faxes | 12 | 1.7% |
| Interference (including signal jammers) | 9 | 1.3% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
118 complaints were recorded in this category, representing 12.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 30.5% |
| Speed | 23 | 19.5% |
| Privacy | 20 | 16.9% |
| Availability | 18 | 15.3% |
| Interference | 17 | 14.4% |
| Equipment | 4 | 3.4% |
Complaints in this category covered a range of issues, including Billing, Speed and Privacy.
TV complaints
74 complaints were recorded in this category, representing 8.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 40.5% |
| Availability | 13 | 17.6% |
| Indecency | 13 | 17.6% |
| Loud Commercials | 11 | 14.9% |
| Equipment | 6 | 8.1% |
| Interference | 1 | 1.4% |
Billing represented the largest share of complaints recorded in this category, with lower volumes reported across the remaining issues.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.