FCC Consumer Complaints – 31 January 2015
Introduction
On Saturday, 31 January 2015, the Federal Communications Commission recorded 453 consumer complaints relating to telecommunications services, this was lower than the 918 complaints recorded the previous day. Reports were received from 47 states and territories, with California accounting for the largest number of submissions at 64 complaints. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 190 complaints recorded.
Key statistics
- Total complaints
- 453
- States & territories reporting
- 47
- Most common issue
- Telemarketing (including do not call and spoofing) (190)
- Most reported state/territory
- California (64)
Where the complaints came from
Reports recorded on 31 January 2015 show 453 complaints originating from 362 cities across 47 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 64 | 14.1% |
| Florida | 32 | 7.1% |
| Texas | 31 | 6.8% |
| New York | 27 | 6.0% |
| Illinois | 23 | 5.1% |
| New Jersey | 20 | 4.4% |
| Washington | 17 | 3.8% |
| Pennsylvania | 16 | 3.5% |
| Connecticut | 15 | 3.3% |
| Georgia | 14 | 3.1% |
| Other states and territories | 193 | 42.6% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 314 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 314 | 69.3% |
| Internet | 66 | 14.6% |
| TV | 59 | 13.0% |
| Radio | 9 | 2.0% |
| Accessibility | 2 | 0.4% |
| Emergency | 2 | 0.4% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
314 complaints were recorded in this category, representing 69.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 190 | 60.5% |
| Robocalls | 45 | 14.3% |
| Billing | 35 | 11.1% |
| Cramming (unauthorized charges on your phone bill) | 13 | 4.1% |
| Equipment | 11 | 3.5% |
| Privacy | 11 | 3.5% |
| Availability (including rural call completion) | 5 | 1.6% |
| Number Portability (keeping your number if you change providers) | 2 | 0.6% |
| Junk Faxes | 1 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
66 complaints were recorded in this category, representing 14.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 19 | 28.8% |
| Billing | 18 | 27.3% |
| Interference | 13 | 19.7% |
| Availability | 9 | 13.6% |
| Privacy | 6 | 9.1% |
| Equipment | 1 | 1.5% |
Complaints in this category covered a range of issues, including Speed, Billing and Interference.
TV complaints
59 complaints were recorded in this category, representing 13.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 28.8% |
| Loud Commercials | 17 | 28.8% |
| Availability | 9 | 15.3% |
| Indecency | 7 | 11.9% |
| Equipment | 5 | 8.5% |
| Privacy | 2 | 3.4% |
| Interference | 1 | 1.7% |
Complaints in this category covered a range of issues, including Billing, Loud Commercials and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.