FCC Consumer Complaints – 1 February 2015
Introduction
On Sunday, 1 February 2015, 264 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 453 complaints recorded the previous day. Submissions were made from 43 states and territories, with California accounting for the highest number of complaints at 45. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 264
- States & territories reporting
- 43
- Most common issue
- Telemarketing (including do not call and spoofing) (53)
- Most reported state/territory
- California (45)
Where the complaints came from
A total of 264 complaints were recorded on 1 February 2015, with reports originating from 221 cities in 43 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 45 | 17.0% |
| New York | 19 | 7.2% |
| Illinois | 18 | 6.8% |
| Florida | 17 | 6.4% |
| Maryland | 14 | 5.3% |
| Georgia | 13 | 4.9% |
| Virginia | 12 | 4.5% |
| Washington | 11 | 4.2% |
| Missouri | 10 | 3.8% |
| Pennsylvania | 10 | 3.8% |
| Other states and territories | 95 | 36.0% |
Location highlight
Complaints in California were reported across 32 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone was the most reported category, with 120 complaints. This was followed by Internet, which accounted for 67 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 120 | 45.5% |
| Internet | 67 | 25.4% |
| TV | 66 | 25.0% |
| Radio | 10 | 3.8% |
| Accessibility | 1 | 0.4% |
Phone complaints
120 complaints were recorded in this category, representing 45.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 53 | 44.2% |
| Billing | 17 | 14.2% |
| Robocalls | 13 | 10.8% |
| Privacy | 9 | 7.5% |
| Number Portability (keeping your number if you change providers) | 8 | 6.7% |
| Availability (including rural call completion) | 7 | 5.8% |
| Equipment | 5 | 4.2% |
| Cramming (unauthorized charges on your phone bill) | 4 | 3.3% |
| Interference (including signal jammers) | 4 | 3.3% |
Telemarketing (including do not call and spoofing) represented the largest share of complaints recorded in this category, with lower volumes reported across the remaining issues.
Internet complaints
67 complaints were recorded in this category, representing 25.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 24 | 35.8% |
| Billing | 16 | 23.9% |
| Availability | 9 | 13.4% |
| Equipment | 6 | 9.0% |
| Interference | 6 | 9.0% |
| Privacy | 6 | 9.0% |
Complaints in this category covered a range of issues, including Speed, Billing and Availability.
TV complaints
66 complaints were recorded in this category, representing 25.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 30 | 45.5% |
| Billing | 12 | 18.2% |
| Indecency | 11 | 16.7% |
| Loud Commercials | 6 | 9.1% |
| Interference | 3 | 4.5% |
| Equipment | 2 | 3.0% |
| Privacy | 2 | 3.0% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.