FCC Consumer Complaints – 2 February 2015
Introduction
A total of 808 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 2 February 2015, this represented an increase from the 264 complaints recorded the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 285 complaints recorded.
Key statistics
- Total complaints
- 808
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (285)
- Most reported state/territory
- California (103)
Where the complaints came from
The 808 complaints recorded on 2 February 2015 originated from 575 cities across 50 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 103 | 12.7% |
| Florida | 57 | 7.1% |
| Texas | 54 | 6.7% |
| New York | 49 | 6.1% |
| Ohio | 41 | 5.1% |
| Pennsylvania | 33 | 4.1% |
| Illinois | 30 | 3.7% |
| New Jersey | 28 | 3.5% |
| Colorado | 25 | 3.1% |
| Georgia | 23 | 2.8% |
| Other states and territories | 364 | 45.0% |
Location highlight
Complaints in California were reported across 66 cities, the widest spread observed on this date.
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 539 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 539 | 66.7% |
| TV | 143 | 17.7% |
| Internet | 110 | 13.6% |
| Radio | 11 | 1.4% |
| Accessibility | 5 | 0.6% |
Phone complaints
539 complaints were recorded in this category, representing 66.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 285 | 52.9% |
| Robocalls | 99 | 18.4% |
| Billing | 56 | 10.4% |
| Equipment | 23 | 4.3% |
| Privacy | 17 | 3.2% |
| Interference (including signal jammers) | 15 | 2.8% |
| Junk Faxes | 14 | 2.6% |
| Availability (including rural call completion) | 13 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.9% |
| Number Portability (keeping your number if you change providers) | 6 | 1.1% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
TV complaints
143 complaints were recorded in this category, representing 17.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 41 | 28.7% |
| Availability | 37 | 25.9% |
| Billing | 36 | 25.2% |
| Loud Commercials | 15 | 10.5% |
| Interference | 9 | 6.3% |
| Equipment | 5 | 3.5% |
The remaining complaints in this category were spread across several issues, including Indecency, Availability and Billing.
Internet complaints
110 complaints were recorded in this category, representing 13.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 28.2% |
| Availability | 24 | 21.8% |
| Privacy | 21 | 19.1% |
| Speed | 16 | 14.5% |
| Interference | 10 | 9.1% |
| Equipment | 8 | 7.3% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Privacy.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.