FCC Consumer Complaints – 3 February 2015
Introduction
On Tuesday, 3 February 2015, the Federal Communications Commission recorded 671 consumer complaints relating to telecommunications services, complaint volume fell from 808 complaints the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 256 complaints.
Key statistics
- Total complaints
- 671
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (256)
- Most reported state/territory
- California (86)
Where the complaints came from
Across 506 cities in 51 states and territories, a total of 671 complaints were recorded on 3 February 2015. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 86 | 12.8% |
| Florida | 53 | 7.9% |
| Texas | 53 | 7.9% |
| New York | 43 | 6.4% |
| New Jersey | 30 | 4.5% |
| Pennsylvania | 30 | 4.5% |
| Georgia | 26 | 3.9% |
| Michigan | 22 | 3.3% |
| North Carolina | 22 | 3.3% |
| Ohio | 22 | 3.3% |
| Other states and territories | 284 | 42.3% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 494 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 494 | 73.6% |
| Internet | 109 | 16.2% |
| TV | 56 | 8.3% |
| Radio | 7 | 1.0% |
| Accessibility | 4 | 0.6% |
| Emergency | 1 | 0.1% |
Phone complaints
494 complaints were recorded in this category, representing 73.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 256 | 51.8% |
| Robocalls | 84 | 17.0% |
| Billing | 57 | 11.5% |
| Number Portability (keeping your number if you change providers) | 27 | 5.5% |
| Equipment | 16 | 3.2% |
| Availability (including rural call completion) | 14 | 2.8% |
| Privacy | 12 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 10 | 2.0% |
| Junk Faxes | 10 | 2.0% |
| Interference (including signal jammers) | 8 | 1.6% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
109 complaints were recorded in this category, representing 16.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 34.9% |
| Speed | 26 | 23.9% |
| Privacy | 13 | 11.9% |
| Availability | 12 | 11.0% |
| Interference | 12 | 11.0% |
| Equipment | 8 | 7.3% |
Complaints in this category covered a range of issues, including Billing, Speed and Privacy.
TV complaints
56 complaints were recorded in this category, representing 8.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 33.9% |
| Indecency | 13 | 23.2% |
| Equipment | 7 | 12.5% |
| Availability | 6 | 10.7% |
| Loud Commercials | 6 | 10.7% |
| Privacy | 3 | 5.4% |
| Interference | 2 | 3.6% |
Complaints in this category covered a range of issues, including Billing, Indecency and Equipment.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.