FCC Consumer Complaints – 4 February 2015
Introduction
A total of 1024 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 4 February 2015, this was higher than the 671 complaints recorded the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 440 complaints.
Key statistics
- Total complaints
- 1024
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (440)
- Most reported state/territory
- California (105)
Where the complaints came from
The 1024 complaints recorded on 4 February 2015 originated from 668 cities across 50 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 105 | 10.3% |
| Florida | 91 | 8.9% |
| Texas | 77 | 7.5% |
| New York | 46 | 4.5% |
| Pennsylvania | 44 | 4.3% |
| Virginia | 39 | 3.8% |
| New Jersey | 38 | 3.7% |
| Georgia | 35 | 3.4% |
| Maryland | 33 | 3.2% |
| Oregon | 33 | 3.2% |
| Other states and territories | 483 | 47.2% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 808 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 808 | 78.9% |
| Internet | 116 | 11.3% |
| TV | 72 | 7.0% |
| Radio | 21 | 2.1% |
| Accessibility | 5 | 0.5% |
| Emergency | 2 | 0.2% |
Phone complaints
808 complaints were recorded in this category, representing 78.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 440 | 54.5% |
| Robocalls | 155 | 19.2% |
| Billing | 68 | 8.4% |
| Number Portability (keeping your number if you change providers) | 34 | 4.2% |
| Junk Faxes | 26 | 3.2% |
| Availability (including rural call completion) | 19 | 2.4% |
| Privacy | 19 | 2.4% |
| Equipment | 17 | 2.1% |
| Interference (including signal jammers) | 16 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 14 | 1.7% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
116 complaints were recorded in this category, representing 11.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 31.0% |
| Interference | 25 | 21.6% |
| Speed | 23 | 19.8% |
| Privacy | 15 | 12.9% |
| Availability | 12 | 10.3% |
| Equipment | 5 | 4.3% |
A broad mix of issues was reported in this category, with Billing, Interference and Speed among the most common.
TV complaints
72 complaints were recorded in this category, representing 7.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 50.0% |
| Equipment | 10 | 13.9% |
| Indecency | 10 | 13.9% |
| Availability | 7 | 9.7% |
| Loud Commercials | 6 | 8.3% |
| Privacy | 2 | 2.8% |
| Interference | 1 | 1.4% |
The largest share of complaints in this category related to Billing and Equipment, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.