FCC Consumer Complaints – 5 February 2015
Introduction
On 5 February 2015, 964 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 1024 complaints recorded the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Telemarketing (including do not call and spoofing), with 402 complaints.
Key statistics
- Total complaints
- 964
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (402)
- Most reported state/territory
- California (117)
Where the complaints came from
Reports recorded on 5 February 2015 show 964 complaints originating from 671 cities across 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 117 | 12.1% |
| New York | 74 | 7.7% |
| Florida | 71 | 7.4% |
| Texas | 62 | 6.4% |
| Illinois | 53 | 5.5% |
| Pennsylvania | 45 | 4.7% |
| Georgia | 35 | 3.6% |
| Virginia | 32 | 3.3% |
| Maryland | 31 | 3.2% |
| Colorado | 28 | 2.9% |
| Other states and territories | 416 | 43.2% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 742 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 742 | 77.0% |
| Internet | 115 | 11.9% |
| TV | 80 | 8.3% |
| Radio | 18 | 1.9% |
| Accessibility | 9 | 0.9% |
Phone complaints
742 complaints were recorded in this category, representing 77.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 402 | 54.2% |
| Robocalls | 165 | 22.2% |
| Billing | 61 | 8.2% |
| Availability (including rural call completion) | 27 | 3.6% |
| Equipment | 19 | 2.6% |
| Privacy | 19 | 2.6% |
| Number Portability (keeping your number if you change providers) | 16 | 2.2% |
| Junk Faxes | 13 | 1.8% |
| Interference (including signal jammers) | 9 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.1% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
115 complaints were recorded in this category, representing 11.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 31.3% |
| Privacy | 21 | 18.3% |
| Speed | 19 | 16.5% |
| Availability | 16 | 13.9% |
| Interference | 16 | 13.9% |
| Equipment | 7 | 6.1% |
A broad mix of issues was reported in this category, with Billing, Privacy and Speed among the most common.
TV complaints
80 complaints were recorded in this category, representing 8.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 37 | 46.3% |
| Indecency | 20 | 25.0% |
| Equipment | 10 | 12.5% |
| Availability | 6 | 7.5% |
| Loud Commercials | 5 | 6.3% |
| Interference | 1 | 1.3% |
| Privacy | 1 | 1.3% |
Billing and Indecency accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.