FCC Consumer Complaints – 6 February 2015
Introduction
On Friday, 6 February 2015, 948 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 964 complaints the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Telemarketing (including do not call and spoofing), with 386 complaints.
Key statistics
- Total complaints
- 948
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (386)
- Most reported state/territory
- California (133)
Where the complaints came from
Across 646 cities in 51 states and territories, a total of 948 complaints were recorded on 6 February 2015. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 133 | 14.0% |
| Florida | 73 | 7.7% |
| New York | 61 | 6.4% |
| Texas | 58 | 6.1% |
| Pennsylvania | 45 | 4.7% |
| Illinois | 41 | 4.3% |
| Virginia | 31 | 3.3% |
| Georgia | 28 | 3.0% |
| New Jersey | 28 | 3.0% |
| Washington | 28 | 3.0% |
| Other states and territories | 421 | 44.4% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 772 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 772 | 81.4% |
| Internet | 92 | 9.7% |
| TV | 52 | 5.5% |
| Radio | 22 | 2.3% |
| Accessibility | 9 | 0.9% |
| Emergency | 1 | 0.1% |
Phone complaints
772 complaints were recorded in this category, representing 81.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 386 | 50.0% |
| Robocalls | 155 | 20.1% |
| Billing | 84 | 10.9% |
| Number Portability (keeping your number if you change providers) | 38 | 4.9% |
| Availability (including rural call completion) | 31 | 4.0% |
| Cramming (unauthorized charges on your phone bill) | 23 | 3.0% |
| Privacy | 21 | 2.7% |
| Equipment | 17 | 2.2% |
| Interference (including signal jammers) | 7 | 0.9% |
| Junk Faxes | 7 | 0.9% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
92 complaints were recorded in this category, representing 9.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 30.4% |
| Speed | 25 | 27.2% |
| Privacy | 19 | 20.7% |
| Availability | 12 | 13.0% |
| Equipment | 5 | 5.4% |
| Interference | 2 | 2.2% |
Complaints in this category covered a range of issues, including Billing, Speed and Privacy.
TV complaints
52 complaints were recorded in this category, representing 5.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 42.3% |
| Equipment | 10 | 19.2% |
| Loud Commercials | 9 | 17.3% |
| Availability | 5 | 9.6% |
| Indecency | 3 | 5.8% |
| Privacy | 2 | 3.8% |
| Interference | 1 | 1.9% |
The largest share of complaints in this category related to Billing and Equipment, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.