FCC Consumer Complaints – 7 February 2015
Introduction
A total of 505 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 7 February 2015, this was lower than the 948 complaints recorded the day before. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 197 complaints recorded.
Key statistics
- Total complaints
- 505
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (197)
- Most reported state/territory
- California (54)
Where the complaints came from
Reports recorded on 7 February 2015 show 505 complaints originating from 380 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 54 | 10.7% |
| Texas | 40 | 7.9% |
| Florida | 38 | 7.5% |
| Illinois | 31 | 6.1% |
| Maryland | 26 | 5.1% |
| Pennsylvania | 23 | 4.6% |
| Virginia | 21 | 4.2% |
| New York | 20 | 4.0% |
| Washington | 17 | 3.4% |
| Georgia | 16 | 3.2% |
| Other states and territories | 218 | 43.2% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 385 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 385 | 76.2% |
| TV | 59 | 11.7% |
| Internet | 48 | 9.5% |
| Radio | 8 | 1.6% |
| Accessibility | 3 | 0.6% |
| Emergency | 2 | 0.4% |
Phone complaints
385 complaints were recorded in this category, representing 76.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 197 | 51.2% |
| Robocalls | 88 | 22.9% |
| Billing | 35 | 9.1% |
| Privacy | 18 | 4.7% |
| Availability (including rural call completion) | 13 | 3.4% |
| Equipment | 11 | 2.9% |
| Cramming (unauthorized charges on your phone bill) | 10 | 2.6% |
| Number Portability (keeping your number if you change providers) | 6 | 1.6% |
| Interference (including signal jammers) | 5 | 1.3% |
| Junk Faxes | 2 | 0.5% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
TV complaints
59 complaints were recorded in this category, representing 11.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 50.8% |
| Loud Commercials | 11 | 18.6% |
| Equipment | 7 | 11.9% |
| Availability | 6 | 10.2% |
| Indecency | 4 | 6.8% |
| Privacy | 1 | 1.7% |
Billing and Loud Commercials were the main issues reported in this category, while other issues were less common.
Internet complaints
48 complaints were recorded in this category, representing 9.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 15 | 31.3% |
| Availability | 11 | 22.9% |
| Billing | 9 | 18.8% |
| Privacy | 8 | 16.7% |
| Interference | 3 | 6.3% |
| Equipment | 2 | 4.2% |
The remaining complaints in this category were spread across several issues, including Speed, Availability and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.