FCC Consumer Complaints – 8 February 2015
Introduction
The Federal Communications Commission recorded 239 consumer complaints on Sunday, 8 February 2015 relating to telecommunications services, this was lower than the 505 complaints recorded the day before. Submissions were made from 41 states and territories, with California accounting for the highest number of complaints at 46. Telemarketing (including do not call and spoofing) recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 239
- States & territories reporting
- 41
- Most common issue
- Telemarketing (including do not call and spoofing) (61)
- Most reported state/territory
- California (46)
Where the complaints came from
On 8 February 2015, the 239 complaints recorded by the Federal Communications Commission were reported from 200 cities across 41 states and territories. Compared with most days, complaint activity was more concentrated, with California contributing the largest share of complaints. While complaints were reported across multiple cities, no individual location accounted for a significant share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 46 | 19.2% |
| Florida | 23 | 9.6% |
| New York | 14 | 5.9% |
| Pennsylvania | 12 | 5.0% |
| Texas | 9 | 3.8% |
| Virginia | 9 | 3.8% |
| Kentucky | 8 | 3.3% |
| Michigan | 8 | 3.3% |
| Tennessee | 8 | 3.3% |
| Connecticut | 7 | 2.9% |
| Other states and territories | 95 | 39.7% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 137 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 137 | 57.3% |
| TV | 46 | 19.2% |
| Internet | 45 | 18.8% |
| Radio | 7 | 2.9% |
| Emergency | 2 | 0.8% |
| Accessibility | 1 | 0.4% |
| Request for Dispute Assistance | 1 | 0.4% |
Phone complaints
137 complaints were recorded in this category, representing 57.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 61 | 44.5% |
| Robocalls | 23 | 16.8% |
| Billing | 22 | 16.1% |
| Number Portability (keeping your number if you change providers) | 9 | 6.6% |
| Availability (including rural call completion) | 5 | 3.6% |
| Equipment | 5 | 3.6% |
| Privacy | 4 | 2.9% |
| Cramming (unauthorized charges on your phone bill) | 3 | 2.2% |
| Interference (including signal jammers) | 3 | 2.2% |
| Junk Faxes | 1 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.7% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
46 complaints were recorded in this category, representing 19.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 12 | 26.1% |
| Billing | 10 | 21.7% |
| Indecency | 9 | 19.6% |
| Equipment | 8 | 17.4% |
| Availability | 5 | 10.9% |
| Interference | 1 | 2.2% |
| Privacy | 1 | 2.2% |
Complaints in this category covered a range of issues, including Loud Commercials, Billing and Indecency.
Internet complaints
45 complaints were recorded in this category, representing 18.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Privacy | 13 | 28.9% |
| Speed | 12 | 26.7% |
| Availability | 7 | 15.6% |
| Billing | 7 | 15.6% |
| Equipment | 3 | 6.7% |
| Interference | 3 | 6.7% |
Complaints in this category covered a range of issues, including Privacy, Speed and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.