FCC Consumer Complaints – 9 February 2015
Introduction
On Monday, 9 February 2015, 948 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 239 complaints recorded the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Telemarketing (including do not call and spoofing), with 375 complaints.
Key statistics
- Total complaints
- 948
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (375)
- Most reported state/territory
- California (109)
Where the complaints came from
On 9 February 2015, the 948 complaints recorded by the Federal Communications Commission were reported from 655 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 109 | 11.5% |
| Florida | 68 | 7.2% |
| Texas | 63 | 6.6% |
| New York | 59 | 6.2% |
| Illinois | 52 | 5.5% |
| Pennsylvania | 39 | 4.1% |
| Virginia | 33 | 3.5% |
| New Jersey | 32 | 3.4% |
| Arizona | 31 | 3.3% |
| Ohio | 30 | 3.2% |
| Other states and territories | 430 | 45.4% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 736 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 736 | 77.6% |
| Internet | 103 | 10.9% |
| TV | 75 | 7.9% |
| Radio | 25 | 2.6% |
| Accessibility | 6 | 0.6% |
| Emergency | 3 | 0.3% |
Phone complaints
736 complaints were recorded in this category, representing 77.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 375 | 51.0% |
| Robocalls | 152 | 20.7% |
| Billing | 85 | 11.5% |
| Number Portability (keeping your number if you change providers) | 26 | 3.5% |
| Junk Faxes | 19 | 2.6% |
| Availability (including rural call completion) | 17 | 2.3% |
| Equipment | 17 | 2.3% |
| Privacy | 16 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.8% |
| Interference (including signal jammers) | 13 | 1.8% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
103 complaints were recorded in this category, representing 10.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Privacy | 27 | 26.2% |
| Billing | 22 | 21.4% |
| Interference | 16 | 15.5% |
| Speed | 16 | 15.5% |
| Availability | 15 | 14.6% |
| Equipment | 7 | 6.8% |
Complaints in this category covered a range of issues, including Privacy, Billing and Interference.
TV complaints
75 complaints were recorded in this category, representing 7.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 37.3% |
| Loud Commercials | 14 | 18.7% |
| Availability | 13 | 17.3% |
| Equipment | 11 | 14.7% |
| Indecency | 6 | 8.0% |
| Privacy | 2 | 2.7% |
| Interference | 1 | 1.3% |
Complaints in this category covered a range of issues, including Billing, Loud Commercials and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.