FCC Consumer Complaints – 10 February 2015
Introduction
On Tuesday, 10 February 2015, 1005 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 948 complaints the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 401 complaints.
Key statistics
- Total complaints
- 1005
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (401)
- Most reported state/territory
- California (142)
Where the complaints came from
Across 676 cities in 51 states and territories, a total of 1005 complaints were recorded on 10 February 2015. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 142 | 14.1% |
| Florida | 85 | 8.5% |
| Texas | 68 | 6.8% |
| New York | 56 | 5.6% |
| Illinois | 43 | 4.3% |
| Pennsylvania | 38 | 3.8% |
| Maryland | 32 | 3.2% |
| Georgia | 31 | 3.1% |
| Washington | 31 | 3.1% |
| New Jersey | 29 | 2.9% |
| Other states and territories | 450 | 44.8% |
Location highlight
Complaints in California were reported across 94 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 797 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 797 | 79.3% |
| Internet | 107 | 10.6% |
| TV | 77 | 7.7% |
| Radio | 19 | 1.9% |
| Accessibility | 3 | 0.3% |
| Emergency | 2 | 0.2% |
Phone complaints
797 complaints were recorded in this category, representing 79.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 401 | 50.3% |
| Robocalls | 160 | 20.1% |
| Billing | 78 | 9.8% |
| Number Portability (keeping your number if you change providers) | 40 | 5.0% |
| Privacy | 26 | 3.3% |
| Availability (including rural call completion) | 22 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 20 | 2.5% |
| Junk Faxes | 19 | 2.4% |
| Equipment | 18 | 2.3% |
| Interference (including signal jammers) | 10 | 1.3% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
107 complaints were recorded in this category, representing 10.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 29.0% |
| Availability | 24 | 22.4% |
| Privacy | 18 | 16.8% |
| Interference | 16 | 15.0% |
| Speed | 14 | 13.1% |
| Equipment | 4 | 3.7% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Privacy.
TV complaints
77 complaints were recorded in this category, representing 7.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 32 | 41.6% |
| Equipment | 14 | 18.2% |
| Availability | 12 | 15.6% |
| Loud Commercials | 8 | 10.4% |
| Indecency | 7 | 9.1% |
| Interference | 2 | 2.6% |
| Privacy | 2 | 2.6% |
Billing represented the largest share of complaints recorded in this category, with lower volumes reported across the remaining issues.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.