FCC Consumer Complaints – 11 February 2015
Introduction
On Wednesday, 11 February 2015, the Federal Communications Commission recorded 1022 consumer complaints relating to telecommunications services, complaint volume increased from 1005 complaints the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 426 complaints recorded.
Key statistics
- Total complaints
- 1022
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (426)
- Most reported state/territory
- California (123)
Where the complaints came from
On 11 February 2015, the 1022 complaints recorded by the Federal Communications Commission were reported from 698 cities across 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 123 | 12.0% |
| New York | 70 | 6.8% |
| Texas | 70 | 6.8% |
| Florida | 67 | 6.6% |
| Illinois | 52 | 5.1% |
| Michigan | 48 | 4.7% |
| Pennsylvania | 44 | 4.3% |
| Virginia | 41 | 4.0% |
| Ohio | 40 | 3.9% |
| Washington | 39 | 3.8% |
| Other states and territories | 428 | 41.9% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 835 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 835 | 81.7% |
| Internet | 83 | 8.1% |
| TV | 80 | 7.8% |
| Radio | 18 | 1.8% |
| Accessibility | 5 | 0.5% |
| Emergency | 1 | 0.1% |
Phone complaints
835 complaints were recorded in this category, representing 81.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 426 | 51.0% |
| Robocalls | 202 | 24.2% |
| Billing | 72 | 8.6% |
| Availability (including rural call completion) | 28 | 3.4% |
| Junk Faxes | 28 | 3.4% |
| Equipment | 19 | 2.3% |
| Privacy | 19 | 2.3% |
| Number Portability (keeping your number if you change providers) | 16 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.4% |
| Interference (including signal jammers) | 10 | 1.2% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
83 complaints were recorded in this category, representing 8.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Privacy | 18 | 21.7% |
| Billing | 17 | 20.5% |
| Availability | 15 | 18.1% |
| Interference | 15 | 18.1% |
| Speed | 15 | 18.1% |
| Equipment | 3 | 3.6% |
The remaining complaints in this category were spread across several issues, including Privacy, Billing and Availability.
TV complaints
80 complaints were recorded in this category, representing 7.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 38.8% |
| Loud Commercials | 21 | 26.3% |
| Equipment | 9 | 11.3% |
| Availability | 8 | 10.0% |
| Indecency | 5 | 6.3% |
| Interference | 3 | 3.8% |
| Privacy | 3 | 3.8% |
The largest share of complaints in this category related to Billing and Loud Commercials, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.