FCC Consumer Complaints – 12 February 2015
Introduction
On Thursday, 12 February 2015, the Federal Communications Commission recorded 1031 consumer complaints relating to telecommunications services, this was higher than the 1022 complaints recorded the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 452 complaints recorded.
Key statistics
- Total complaints
- 1031
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (452)
- Most reported state/territory
- California (123)
Where the complaints came from
A total of 1031 complaints were recorded on 12 February 2015, with reports originating from 717 cities in 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 123 | 11.9% |
| Florida | 70 | 6.8% |
| Texas | 70 | 6.8% |
| Illinois | 61 | 5.9% |
| New York | 58 | 5.6% |
| Pennsylvania | 48 | 4.7% |
| Georgia | 38 | 3.7% |
| Massachusetts | 38 | 3.7% |
| New Jersey | 36 | 3.5% |
| Washington | 35 | 3.4% |
| Other states and territories | 453 | 43.9% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 824 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 824 | 79.9% |
| Internet | 117 | 11.3% |
| TV | 67 | 6.5% |
| Radio | 13 | 1.3% |
| Accessibility | 7 | 0.7% |
| Emergency | 3 | 0.3% |
Phone complaints
824 complaints were recorded in this category, representing 79.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 452 | 54.9% |
| Robocalls | 174 | 21.1% |
| Billing | 69 | 8.4% |
| Equipment | 27 | 3.3% |
| Availability (including rural call completion) | 25 | 3.0% |
| Junk Faxes | 21 | 2.5% |
| Privacy | 17 | 2.1% |
| Number Portability (keeping your number if you change providers) | 16 | 1.9% |
| Interference (including signal jammers) | 14 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.0% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
117 complaints were recorded in this category, representing 11.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 32.5% |
| Privacy | 28 | 23.9% |
| Speed | 20 | 17.1% |
| Availability | 16 | 13.7% |
| Interference | 12 | 10.3% |
| Equipment | 3 | 2.6% |
A broad mix of issues was reported in this category, with Billing, Privacy and Speed among the most common.
TV complaints
67 complaints were recorded in this category, representing 6.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 31.3% |
| Equipment | 13 | 19.4% |
| Availability | 10 | 14.9% |
| Loud Commercials | 9 | 13.4% |
| Indecency | 6 | 9.0% |
| Interference | 6 | 9.0% |
| Privacy | 1 | 1.5% |
A broad mix of issues was reported in this category, with Billing, Equipment and Availability among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.