FCC Consumer Complaints – 13 February 2015
Introduction
The Federal Communications Commission recorded 854 consumer complaints on 13 February 2015 relating to telecommunications services, complaint volume fell from 1031 complaints the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Telemarketing (including do not call and spoofing), accounting for 329 complaints.
Key statistics
- Total complaints
- 854
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (329)
- Most reported state/territory
- California (109)
Where the complaints came from
A total of 854 complaints were recorded on 13 February 2015, with reports originating from 617 cities in 51 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 109 | 12.8% |
| Texas | 71 | 8.3% |
| Florida | 63 | 7.4% |
| New York | 52 | 6.1% |
| Pennsylvania | 38 | 4.4% |
| New Jersey | 37 | 4.3% |
| Georgia | 30 | 3.5% |
| Illinois | 29 | 3.4% |
| Virginia | 29 | 3.4% |
| Ohio | 28 | 3.3% |
| Other states and territories | 368 | 43.1% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 680 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 680 | 79.6% |
| Internet | 89 | 10.4% |
| TV | 66 | 7.7% |
| Radio | 13 | 1.5% |
| Accessibility | 5 | 0.6% |
| Emergency | 1 | 0.1% |
Phone complaints
680 complaints were recorded in this category, representing 79.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 329 | 48.4% |
| Robocalls | 154 | 22.6% |
| Billing | 70 | 10.3% |
| Number Portability (keeping your number if you change providers) | 29 | 4.3% |
| Equipment | 24 | 3.5% |
| Availability (including rural call completion) | 22 | 3.2% |
| Cramming (unauthorized charges on your phone bill) | 17 | 2.5% |
| Privacy | 13 | 1.9% |
| Junk Faxes | 11 | 1.6% |
| Interference (including signal jammers) | 10 | 1.5% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
89 complaints were recorded in this category, representing 10.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 40.4% |
| Privacy | 18 | 20.2% |
| Availability | 13 | 14.6% |
| Interference | 11 | 12.4% |
| Speed | 8 | 9.0% |
| Equipment | 3 | 3.4% |
Billing and Privacy were the main issues reported in this category, while other issues were less common.
TV complaints
66 complaints were recorded in this category, representing 7.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 45.5% |
| Availability | 13 | 19.7% |
| Loud Commercials | 9 | 13.6% |
| Indecency | 5 | 7.6% |
| Equipment | 4 | 6.1% |
| Interference | 4 | 6.1% |
| Privacy | 1 | 1.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.