FCC Consumer Complaints – 14 February 2015
Introduction
On 14 February 2015, the Federal Communications Commission recorded 457 consumer complaints relating to telecommunications services, this represented a decline from the 854 complaints recorded the previous day. Reports were received from 45 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Telemarketing (including do not call and spoofing), accounting for 193 complaints.
Key statistics
- Total complaints
- 457
- States & territories reporting
- 45
- Most common issue
- Telemarketing (including do not call and spoofing) (193)
- Most reported state/territory
- California (58)
Where the complaints came from
A total of 457 complaints were recorded on 14 February 2015, with reports originating from 349 cities in 45 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 58 | 12.7% |
| Florida | 45 | 9.8% |
| Texas | 30 | 6.6% |
| Illinois | 26 | 5.7% |
| New York | 23 | 5.0% |
| Washington | 20 | 4.4% |
| Colorado | 18 | 3.9% |
| Arizona | 15 | 3.3% |
| Michigan | 15 | 3.3% |
| New Jersey | 14 | 3.1% |
| Other states and territories | 192 | 42.0% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 332 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 332 | 72.6% |
| Internet | 66 | 14.4% |
| TV | 43 | 9.4% |
| Radio | 11 | 2.4% |
| Accessibility | 4 | 0.9% |
| Emergency | 1 | 0.2% |
Phone complaints
332 complaints were recorded in this category, representing 72.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 193 | 58.1% |
| Robocalls | 59 | 17.8% |
| Billing | 27 | 8.1% |
| Equipment | 13 | 3.9% |
| Privacy | 12 | 3.6% |
| Junk Faxes | 8 | 2.4% |
| Availability (including rural call completion) | 6 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.8% |
| Interference (including signal jammers) | 5 | 1.5% |
| Number Portability (keeping your number if you change providers) | 2 | 0.6% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
66 complaints were recorded in this category, representing 14.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 28.8% |
| Speed | 14 | 21.2% |
| Interference | 13 | 19.7% |
| Privacy | 9 | 13.6% |
| Availability | 7 | 10.6% |
| Equipment | 4 | 6.1% |
A broad mix of issues was reported in this category, with Billing, Speed and Interference among the most common.
TV complaints
43 complaints were recorded in this category, representing 9.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 32.6% |
| Loud Commercials | 9 | 20.9% |
| Availability | 7 | 16.3% |
| Equipment | 6 | 14.0% |
| Indecency | 4 | 9.3% |
| Interference | 2 | 4.7% |
| Privacy | 1 | 2.3% |
A broad mix of issues was reported in this category, with Billing, Loud Commercials and Availability among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.