FCC Consumer Complaints – 15 February 2015
Introduction
On Sunday, 15 February 2015, 252 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 457 complaints the day before. Complaints were reported across 42 states and territories, with California slightly ahead of the other locations. Telemarketing (including do not call and spoofing) recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 252
- States & territories reporting
- 42
- Most common issue
- Telemarketing (including do not call and spoofing) (68)
- Most reported state/territory
- California (36)
Where the complaints came from
A total of 252 complaints were recorded on 15 February 2015, with reports originating from 213 cities in 42 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 36 | 14.3% |
| Florida | 21 | 8.3% |
| Texas | 19 | 7.5% |
| New York | 18 | 7.1% |
| Georgia | 12 | 4.8% |
| Maryland | 10 | 4.0% |
| Michigan | 10 | 4.0% |
| North Carolina | 9 | 3.6% |
| New Jersey | 8 | 3.2% |
| Arizona | 7 | 2.8% |
| Other states and territories | 102 | 40.5% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 146 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 146 | 57.9% |
| Internet | 54 | 21.4% |
| TV | 44 | 17.5% |
| Radio | 5 | 2.0% |
| Emergency | 2 | 0.8% |
| Accessibility | 1 | 0.4% |
Phone complaints
146 complaints were recorded in this category, representing 57.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 68 | 46.6% |
| Billing | 24 | 16.4% |
| Robocalls | 15 | 10.3% |
| Cramming (unauthorized charges on your phone bill) | 10 | 6.8% |
| Equipment | 7 | 4.8% |
| Availability (including rural call completion) | 6 | 4.1% |
| Interference (including signal jammers) | 5 | 3.4% |
| Privacy | 5 | 3.4% |
| Number Portability (keeping your number if you change providers) | 3 | 2.1% |
| Junk Faxes | 2 | 1.4% |
Telemarketing (including do not call and spoofing) and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
54 complaints were recorded in this category, representing 21.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Privacy | 19 | 35.2% |
| Speed | 12 | 22.2% |
| Billing | 9 | 16.7% |
| Availability | 6 | 11.1% |
| Interference | 5 | 9.3% |
| Equipment | 3 | 5.6% |
Complaints in this category covered a range of issues, including Privacy, Speed and Billing.
TV complaints
44 complaints were recorded in this category, representing 17.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 40.9% |
| Availability | 6 | 13.6% |
| Indecency | 6 | 13.6% |
| Interference | 6 | 13.6% |
| Equipment | 4 | 9.1% |
| Loud Commercials | 3 | 6.8% |
| Privacy | 1 | 2.3% |
Billing represented the largest share of complaints recorded in this category, with lower volumes reported across the remaining issues.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.