FCC Consumer Complaints – 16 February 2015
Introduction
On Monday, 16 February 2015, the Federal Communications Commission recorded 767 consumer complaints relating to telecommunications services, this was higher than the 252 complaints recorded the day before. The complaints came from 42 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 281 complaints.
Key statistics
- Total complaints
- 767
- States & territories reporting
- 42
- Most common issue
- Telemarketing (including do not call and spoofing) (281)
- Most reported state/territory
- California (97)
Where the complaints came from
Across 552 cities in 42 states and territories, a total of 767 complaints were recorded on 16 February 2015. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 97 | 12.6% |
| Texas | 67 | 8.7% |
| Florida | 60 | 7.8% |
| New York | 46 | 6.0% |
| Georgia | 34 | 4.4% |
| Pennsylvania | 34 | 4.4% |
| Illinois | 33 | 4.3% |
| Massachusetts | 29 | 3.8% |
| Michigan | 25 | 3.3% |
| New Jersey | 25 | 3.3% |
| Other states and territories | 317 | 41.3% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 506 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 506 | 66.0% |
| TV | 163 | 21.3% |
| Internet | 88 | 11.5% |
| Radio | 6 | 0.8% |
| Accessibility | 3 | 0.4% |
| Emergency | 1 | 0.1% |
Phone complaints
506 complaints were recorded in this category, representing 66.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 281 | 55.5% |
| Robocalls | 115 | 22.7% |
| Billing | 34 | 6.7% |
| Equipment | 19 | 3.8% |
| Junk Faxes | 14 | 2.8% |
| Availability (including rural call completion) | 13 | 2.6% |
| Privacy | 10 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.8% |
| Number Portability (keeping your number if you change providers) | 7 | 1.4% |
| Interference (including signal jammers) | 2 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
TV complaints
163 complaints were recorded in this category, representing 21.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 97 | 59.5% |
| Billing | 30 | 18.4% |
| Interference | 10 | 6.1% |
| Loud Commercials | 9 | 5.5% |
| Equipment | 8 | 4.9% |
| Availability | 5 | 3.1% |
| Privacy | 4 | 2.5% |
Indecency and Billing were the main issues reported in this category, while other issues were less common.
Internet complaints
88 complaints were recorded in this category, representing 11.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 24 | 27.3% |
| Privacy | 22 | 25.0% |
| Billing | 17 | 19.3% |
| Availability | 15 | 17.0% |
| Speed | 8 | 9.1% |
| Equipment | 2 | 2.3% |
A broad mix of issues was reported in this category, with Interference, Privacy and Billing among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.