FCC Consumer Complaints – 17 February 2015
Introduction
On 17 February 2015, 1074 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 767 complaints recorded the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 400 complaints.
Key statistics
- Total complaints
- 1074
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (400)
- Most reported state/territory
- California (138)
Where the complaints came from
A total of 1074 complaints were recorded on 17 February 2015, with reports originating from 748 cities in 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 138 | 12.8% |
| Texas | 92 | 8.6% |
| Florida | 91 | 8.5% |
| New York | 58 | 5.4% |
| Illinois | 45 | 4.2% |
| Pennsylvania | 45 | 4.2% |
| Georgia | 36 | 3.4% |
| Washington | 35 | 3.3% |
| North Carolina | 32 | 3.0% |
| New Jersey | 32 | 3.0% |
| Other states and territories | 469 | 43.7% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 731 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 731 | 68.1% |
| TV | 233 | 21.7% |
| Internet | 98 | 9.1% |
| Radio | 11 | 1.0% |
| Emergency | 1 | 0.1% |
Phone complaints
731 complaints were recorded in this category, representing 68.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 400 | 54.7% |
| Robocalls | 147 | 20.1% |
| Billing | 56 | 7.7% |
| Number Portability (keeping your number if you change providers) | 31 | 4.2% |
| Junk Faxes | 24 | 3.3% |
| Privacy | 20 | 2.7% |
| Equipment | 19 | 2.6% |
| Availability (including rural call completion) | 17 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.6% |
| Interference (including signal jammers) | 4 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
TV complaints
233 complaints were recorded in this category, representing 21.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 164 | 70.4% |
| Billing | 41 | 17.6% |
| Availability | 7 | 3.0% |
| Interference | 7 | 3.0% |
| Loud Commercials | 7 | 3.0% |
| Equipment | 6 | 2.6% |
| Privacy | 1 | 0.4% |
The largest share of complaints in this category related to Indecency and Billing, with fewer reports falling into other issue types.
Internet complaints
98 complaints were recorded in this category, representing 9.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 24.5% |
| Availability | 23 | 23.5% |
| Privacy | 22 | 22.4% |
| Speed | 14 | 14.3% |
| Interference | 10 | 10.2% |
| Equipment | 5 | 5.1% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Privacy.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.