FCC Consumer Complaints – 18 February 2015
Introduction
A total of 1142 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Wednesday, 18 February 2015, this was higher than the 1074 complaints recorded the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Telemarketing (including do not call and spoofing), accounting for 479 complaints.
Key statistics
- Total complaints
- 1142
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (479)
- Most reported state/territory
- California (151)
Where the complaints came from
The 1142 complaints recorded on 18 February 2015 originated from 765 cities across 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 151 | 13.2% |
| Texas | 77 | 6.7% |
| Florida | 75 | 6.6% |
| Colorado | 55 | 4.8% |
| New York | 51 | 4.5% |
| Illinois | 49 | 4.3% |
| Pennsylvania | 46 | 4.0% |
| Ohio | 42 | 3.7% |
| New Jersey | 38 | 3.3% |
| Virginia | 34 | 3.0% |
| Other states and territories | 523 | 45.8% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 853 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 853 | 74.7% |
| TV | 176 | 15.4% |
| Internet | 92 | 8.1% |
| Radio | 18 | 1.6% |
| Accessibility | 2 | 0.2% |
| Emergency | 1 | 0.1% |
Phone complaints
853 complaints were recorded in this category, representing 74.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 479 | 56.2% |
| Robocalls | 166 | 19.5% |
| Billing | 74 | 8.7% |
| Availability (including rural call completion) | 30 | 3.5% |
| Number Portability (keeping your number if you change providers) | 24 | 2.8% |
| Junk Faxes | 21 | 2.5% |
| Privacy | 21 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 15 | 1.8% |
| Equipment | 15 | 1.8% |
| Interference (including signal jammers) | 7 | 0.8% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
TV complaints
176 complaints were recorded in this category, representing 15.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 105 | 59.7% |
| Billing | 45 | 25.6% |
| Loud Commercials | 11 | 6.3% |
| Equipment | 6 | 3.4% |
| Availability | 4 | 2.3% |
| Interference | 4 | 2.3% |
| Privacy | 1 | 0.6% |
Indecency and Billing were the main issues reported in this category, while other issues were less common.
Internet complaints
92 complaints were recorded in this category, representing 8.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 28.3% |
| Availability | 21 | 22.8% |
| Privacy | 16 | 17.4% |
| Interference | 10 | 10.9% |
| Speed | 10 | 10.9% |
| Equipment | 9 | 9.8% |
A broad mix of issues was reported in this category, with Billing, Availability and Privacy among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.