FCC Consumer Complaints – 19 February 2015
Introduction
On 19 February 2015, the Federal Communications Commission recorded 1024 consumer complaints relating to telecommunications services, this was lower than the 1142 complaints recorded the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Telemarketing (including do not call and spoofing), accounting for 429 complaints.
Key statistics
- Total complaints
- 1024
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (429)
- Most reported state/territory
- California (136)
Where the complaints came from
Across 710 cities in 50 states and territories, a total of 1024 complaints were recorded on 19 February 2015. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 136 | 13.3% |
| Florida | 85 | 8.3% |
| Texas | 74 | 7.2% |
| Pennsylvania | 53 | 5.2% |
| New York | 52 | 5.1% |
| Illinois | 42 | 4.1% |
| Massachusetts | 32 | 3.1% |
| Michigan | 31 | 3.0% |
| North Carolina | 31 | 3.0% |
| New Jersey | 30 | 2.9% |
| Other states and territories | 456 | 44.5% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 795 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 795 | 77.6% |
| Internet | 115 | 11.2% |
| TV | 90 | 8.8% |
| Radio | 14 | 1.4% |
| Accessibility | 7 | 0.7% |
| Emergency | 3 | 0.3% |
Phone complaints
795 complaints were recorded in this category, representing 77.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 429 | 54.0% |
| Robocalls | 157 | 19.7% |
| Billing | 58 | 7.3% |
| Junk Faxes | 26 | 3.3% |
| Privacy | 25 | 3.1% |
| Availability (including rural call completion) | 22 | 2.8% |
| Equipment | 22 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 18 | 2.3% |
| Interference (including signal jammers) | 18 | 2.3% |
| Number Portability (keeping your number if you change providers) | 17 | 2.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
115 complaints were recorded in this category, representing 11.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 37 | 32.2% |
| Availability | 24 | 20.9% |
| Privacy | 23 | 20.0% |
| Speed | 18 | 15.7% |
| Equipment | 9 | 7.8% |
| Interference | 4 | 3.5% |
Complaints in this category covered a range of issues, including Billing, Availability and Privacy.
TV complaints
90 complaints were recorded in this category, representing 8.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 32 | 35.6% |
| Indecency | 26 | 28.9% |
| Availability | 16 | 17.8% |
| Equipment | 10 | 11.1% |
| Loud Commercials | 4 | 4.4% |
| Privacy | 2 | 2.2% |
Billing and Indecency accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.