FCC Consumer Complaints – 20 February 2015
Introduction
The Federal Communications Commission recorded 955 consumer complaints on 20 February 2015 relating to telecommunications services, this was lower than the 1024 complaints recorded the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 411 complaints.
Key statistics
- Total complaints
- 955
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (411)
- Most reported state/territory
- California (143)
Where the complaints came from
The 955 complaints recorded on 20 February 2015 were submitted from 660 cities across 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 143 | 15.0% |
| Texas | 79 | 8.3% |
| Florida | 75 | 7.9% |
| Pennsylvania | 52 | 5.4% |
| Illinois | 42 | 4.4% |
| New Jersey | 42 | 4.4% |
| New York | 40 | 4.2% |
| Arizona | 31 | 3.2% |
| Virginia | 29 | 3.0% |
| North Carolina | 28 | 2.9% |
| Other states and territories | 394 | 41.3% |
Location highlight
Complaints in California were reported across 90 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 762 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 762 | 79.8% |
| Internet | 97 | 10.2% |
| TV | 73 | 7.6% |
| Radio | 15 | 1.6% |
| Accessibility | 6 | 0.6% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
762 complaints were recorded in this category, representing 79.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 411 | 53.9% |
| Robocalls | 174 | 22.8% |
| Billing | 51 | 6.7% |
| Equipment | 29 | 3.8% |
| Privacy | 25 | 3.3% |
| Availability (including rural call completion) | 21 | 2.8% |
| Junk Faxes | 16 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.7% |
| Interference (including signal jammers) | 11 | 1.4% |
| Number Portability (keeping your number if you change providers) | 10 | 1.3% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
97 complaints were recorded in this category, representing 10.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 27.8% |
| Privacy | 21 | 21.6% |
| Availability | 20 | 20.6% |
| Speed | 18 | 18.6% |
| Interference | 8 | 8.2% |
| Equipment | 3 | 3.1% |
The remaining complaints in this category were spread across several issues, including Billing, Privacy and Availability.
TV complaints
73 complaints were recorded in this category, representing 7.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 37.0% |
| Indecency | 23 | 31.5% |
| Availability | 7 | 9.6% |
| Loud Commercials | 6 | 8.2% |
| Equipment | 5 | 6.8% |
| Interference | 3 | 4.1% |
| Privacy | 2 | 2.7% |
Billing and Indecency accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.