FCC Consumer Complaints – 21 February 2015
Introduction
A total of 515 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 21 February 2015, complaint volume fell from 955 complaints the previous day. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Telemarketing (including do not call and spoofing), with 186 complaints.
Key statistics
- Total complaints
- 515
- States & territories reporting
- 48
- Most common issue
- Telemarketing (including do not call and spoofing) (186)
- Most reported state/territory
- California (66)
Where the complaints came from
On 21 February 2015, the 515 complaints recorded by the Federal Communications Commission were reported from 392 cities across 48 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 66 | 12.8% |
| Florida | 36 | 7.0% |
| Michigan | 31 | 6.0% |
| New York | 31 | 6.0% |
| Illinois | 29 | 5.6% |
| Pennsylvania | 24 | 4.7% |
| Texas | 24 | 4.7% |
| Georgia | 23 | 4.5% |
| Maryland | 22 | 4.3% |
| New Jersey | 18 | 3.5% |
| Other states and territories | 211 | 41.0% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 339 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 339 | 65.8% |
| TV | 83 | 16.1% |
| Internet | 81 | 15.7% |
| Radio | 10 | 1.9% |
| Accessibility | 1 | 0.2% |
| Emergency | 1 | 0.2% |
Phone complaints
339 complaints were recorded in this category, representing 65.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 186 | 54.9% |
| Robocalls | 59 | 17.4% |
| Billing | 36 | 10.6% |
| Equipment | 11 | 3.2% |
| Junk Faxes | 10 | 2.9% |
| Privacy | 10 | 2.9% |
| Cramming (unauthorized charges on your phone bill) | 9 | 2.7% |
| Availability (including rural call completion) | 8 | 2.4% |
| Number Portability (keeping your number if you change providers) | 6 | 1.8% |
| Interference (including signal jammers) | 4 | 1.2% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
83 complaints were recorded in this category, representing 16.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 31 | 37.3% |
| Billing | 21 | 25.3% |
| Indecency | 16 | 19.3% |
| Availability | 9 | 10.8% |
| Equipment | 4 | 4.8% |
| Interference | 1 | 1.2% |
| Privacy | 1 | 1.2% |
Loud Commercials and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
81 complaints were recorded in this category, representing 15.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 30.9% |
| Privacy | 16 | 19.8% |
| Speed | 16 | 19.8% |
| Availability | 11 | 13.6% |
| Interference | 10 | 12.3% |
| Equipment | 3 | 3.7% |
Complaints in this category covered a range of issues, including Billing, Privacy and Speed.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.