FCC Consumer Complaints – 22 February 2015
Introduction
A total of 244 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 22 February 2015, this was lower than the 515 complaints recorded the previous day. The complaints came from 44 states and territories, with California reporting a modestly higher count than the other locations. Telemarketing (including do not call and spoofing) recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 244
- States & territories reporting
- 44
- Most common issue
- Telemarketing (including do not call and spoofing) (54)
- Most reported state/territory
- California (25)
Where the complaints came from
Across 208 cities in 44 states and territories, a total of 244 complaints were recorded on 22 February 2015. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 25 | 10.2% |
| Texas | 24 | 9.8% |
| Florida | 18 | 7.4% |
| New Jersey | 14 | 5.7% |
| Pennsylvania | 14 | 5.7% |
| New York | 13 | 5.3% |
| Illinois | 12 | 4.9% |
| Ohio | 11 | 4.5% |
| Maryland | 10 | 4.1% |
| Georgia | 9 | 3.7% |
| Other states and territories | 94 | 38.5% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 129 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 129 | 52.9% |
| TV | 60 | 24.6% |
| Internet | 47 | 19.3% |
| Radio | 5 | 2.0% |
| Accessibility | 3 | 1.2% |
Phone complaints
129 complaints were recorded in this category, representing 52.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 54 | 41.9% |
| Robocalls | 24 | 18.6% |
| Billing | 18 | 14.0% |
| Equipment | 8 | 6.2% |
| Interference (including signal jammers) | 7 | 5.4% |
| Privacy | 6 | 4.7% |
| Cramming (unauthorized charges on your phone bill) | 4 | 3.1% |
| Junk Faxes | 3 | 2.3% |
| Number Portability (keeping your number if you change providers) | 3 | 2.3% |
| Availability (including rural call completion) | 2 | 1.6% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
60 complaints were recorded in this category, representing 24.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 23.3% |
| Indecency | 14 | 23.3% |
| Availability | 13 | 21.7% |
| Loud Commercials | 12 | 20.0% |
| Interference | 4 | 6.7% |
| Equipment | 3 | 5.0% |
The remaining complaints in this category were spread across several issues, including Billing, Indecency and Availability.
Internet complaints
47 complaints were recorded in this category, representing 19.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 25.5% |
| Availability | 10 | 21.3% |
| Interference | 10 | 21.3% |
| Speed | 7 | 14.9% |
| Equipment | 4 | 8.5% |
| Privacy | 4 | 8.5% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Interference.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.