FCC Consumer Complaints – 23 February 2015
Introduction
The Federal Communications Commission recorded 778 consumer complaints on Monday, 23 February 2015 relating to telecommunications services, this represented an increase from the 244 complaints recorded the day before. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Telemarketing (including do not call and spoofing), accounting for 278 complaints.
Key statistics
- Total complaints
- 778
- States & territories reporting
- 49
- Most common issue
- Telemarketing (including do not call and spoofing) (278)
- Most reported state/territory
- California (83)
Where the complaints came from
On 23 February 2015, the 778 complaints recorded by the Federal Communications Commission were reported from 564 cities across 49 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 83 | 10.7% |
| Texas | 55 | 7.1% |
| Florida | 53 | 6.8% |
| New York | 53 | 6.8% |
| North Carolina | 34 | 4.4% |
| Pennsylvania | 31 | 4.0% |
| Illinois | 29 | 3.7% |
| New Jersey | 29 | 3.7% |
| Georgia | 27 | 3.5% |
| Ohio | 26 | 3.3% |
| Other states and territories | 358 | 46.0% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 570 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 570 | 73.3% |
| Internet | 97 | 12.5% |
| TV | 90 | 11.6% |
| Radio | 14 | 1.8% |
| Accessibility | 6 | 0.8% |
| Emergency | 1 | 0.1% |
Phone complaints
570 complaints were recorded in this category, representing 73.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 278 | 48.8% |
| Robocalls | 106 | 18.6% |
| Billing | 63 | 11.1% |
| Equipment | 30 | 5.3% |
| Junk Faxes | 29 | 5.1% |
| Number Portability (keeping your number if you change providers) | 19 | 3.3% |
| Privacy | 17 | 3.0% |
| Availability (including rural call completion) | 12 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.6% |
| Interference (including signal jammers) | 6 | 1.1% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
97 complaints were recorded in this category, representing 12.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Privacy | 22 | 22.7% |
| Availability | 20 | 20.6% |
| Billing | 19 | 19.6% |
| Interference | 14 | 14.4% |
| Speed | 12 | 12.4% |
| Equipment | 10 | 10.3% |
Complaints in this category covered a range of issues, including Privacy, Availability and Billing.
TV complaints
90 complaints were recorded in this category, representing 11.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 26 | 28.9% |
| Billing | 20 | 22.2% |
| Loud Commercials | 16 | 17.8% |
| Availability | 11 | 12.2% |
| Equipment | 10 | 11.1% |
| Interference | 4 | 4.4% |
| Privacy | 3 | 3.3% |
Complaints in this category covered a range of issues, including Indecency, Billing and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.